Getting Started

• Introduction to ArcLab
• Pricing & Billing Plans
• Setting Up Your Account
• Platform Interface
• ArcLab Discover

Module Creation

• Basics of Creating a Module

  • Creating your First Module
  • Adding Text to your Module
  • Adding Media to your Module
  • Adding Screens to your Module
  • Saving your Module
  • Previewing your Module
  • Publishing your Module

• Types of Screens

  • Information Screen
  • Multiple-Choice Question Screen
  • Multiple Select Question Screen
  • Open-Ended Question Screen
  • Word Unscramble Screen
  • Reorder Screen
  • Likert Scale Screen
  • NanoCred Screen
  • Form Screen
  • End Screen
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• Design & Themes

  • Changing Fonts, Colours, Logos, & Themes
  • Selecting Preset Themes

• Question Tags

  • What are Question Tags?
  • Adding & Removing Question Tag

• ArcLab SmartTranslate

  • What is ArcLab SmartTranslate?
  • Adding Translations
  • Editing Translations
  • Re-Translations
  • Removing Translations

• ArcLab SmartTransform

  • What is ArcLab SmartTransform?

Module Settings

• Privacy & Preview Settings

  • Private vs Public Modules
  • Configuring your Privacy Setting
  • Link Preview Settings

• Automated Analytics Report

  • Analytics Report for Learners
  • Analytics Report for Builders

• Navigation & Question Settings

  • Module Navigation and Instant Grading
  • Shuffle Questions
  • Question Bank

• Geofencing (Location-Based Restrictions)

Module Management

• Individual Module vs Folder
• Creating Folders
• Changing the Presentation Order of Modules in Folder
• Collaboration and Sharing Modules

Learner Management

• Add, Edit, Delete Learners

  • Adding Learners
  • Editing Learners
  • Deleting Learners

• Bulk Add, Edit, Delete Learners

  • Bulk Add Learners
  • Bulk Add to Existing Learners
  • Bulk Edit Learners
  • Bulk Delete Learners

• Learner Groups

  • Creating Learner Groups
  • Bulk Create Learner Groups
  • Editing Learner Groups
  • Bulk Add to / Edit / Delete Existing Learner Groups

Assigning Learners

• Assigning Learners to Individual Modules
• Assigning Learners to Folders

Learner Invitations

• Sending Learner Invitations
• Schedule Learner Invitations
• Filtered Learner Invitations
• Learner Invitation Status

Learner Analytics

• Folder Analytics
• Module Analytics
• Learner Metrics Dashboard

Learner's Manual

• ArcLab Learner's Manual

FAQ

• Getting Started

  • Do I need to download any programmes or software to use ArcLab?
  • Does ArcLab have a mobile app?
  • Is ArcLab a Learner Management System (LMS)?
  • Can ArcLab content/modules be viewed on non-mobile devices (e.g. computer)?
  • Does ArcLab support SCORM?
  • Who creates the content on ArcLab?
  • How do learners access my content created on ArcLab?
  • Who owns the content on ArcLab?
  • Is my data/content on ArcLab secure?
  • What is a Unique Active Learner?
  • Are there any GST charges?
  • Are there any additional costs for platform updates & feature enhancements?
  • For Annual plan, can unused learner licenses for any particular month be carried over?
  • Is there a minimum number of learners to commit under the Annual plan or Flexi-Learners?
  • What happens if there are excess learners from my committed number of learners subscriptions under my Annual plan or Flex-Learners purchased?
  • How do I cancel my Annual plan / Flex-Learners?
  • I forgot my password. What should I do?
  • How do I change my account password?
  • I can't find my verification/password reset email
  • My verification link expired
  • How do I change my billing frequency from Monthly to Annual?
  • How do I change my billing method?
  • I cannot see some of the icons on my Project Dashboard/Editor
  • I am unable to add any authorised learners to my remixed module
  • Can I contribute modules to ArcLab Discover?
  • I am a training provider. Can I host my content on ArcLab Discover?
  • When can I add Flex-Learners to my Subscription?
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• Module Creation

  • Why is my answer explanation, question hint, or question timer not showing?
  • What happens when the time limit for a question runs out?
  • How to edit "Learner Name" on NanoCred screen?
  • Why am I unable to upload media files onto my modules?
  • What is the maximum video length that I can upload to my module?
  • What is the maximum number of videos or images that I can upload to my module?
  • My media files are over the file size limit. What can I do?
  • My learners feedback that the videos on my module are choppy and slow to load.
  • Why are there borders around my uploaded images / GIFs?
  • Why can't the End screen of my module be deleted?
  • I updated my modules but my learners cannot see the changes.
  • Why did my text become smaller when viewed on Preview or on mobile device?
  • What is the maximum number of screens I can add to my module?
  • Can I upload other file formats (e.g. PPT / PDF) onto my module?
  • There is no QR code to my module.
  • Can I add my custom fonts?
  • Can I change the background, design, or colours of specific screens only?
  • Can I use my own preset design and themes?
  • How do I add Question Tags for open-ended questions?
  • Can I add multiple Question Tags to a question?
  • How many Question Tags can I add to my module?
  • What is the technology behind ArcLab SmartTranslate?
  • Is there a limit to how many translations I can add to my module?
  • Can I translate multiple modules at once (i.e. bulk translate)?
  • Can I use Re-Translate for changes/edits to existing screens on source material/version?
  • I tried to Re-Translate but the changes/edits I made aren't showing up in the translation(s).
  • What is the technology behind ArcLab SmartTransform?
  • What happens to my PowerPoint file when I upload it to ArcLab SmartTransform?
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• Module Settings

  • Can my authorised learners access my private modules through the published URL link or QR code?
  • Can I change the privacy settings of my already published modules?
  • How do I stop all learner access to my modules?
  • What happens if I enable consolidated report sending for multiple modules?
  • Can my learners or CC'ed recipients unsubscribe to my automated analytics report?
  • Are Question Bank Tags same as Question Tags?
  • How do I display image for questions when using Question Bank?
  • I don't see the "Pull from Question Bank" option under screen settings.
  • My MCQ screen shows "ERROR: QESTION BANK QUESTION NOT FOUND".
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• Module Management

  • Can learners access my folder via a published URL link or QR code?

• Learner Management

  • I accidentally deleted a learner from my Learners Dashboard. What should I do?
  • I receive an error when I am trying to add a learner.
  • Why are my learners' group details not showing when I try to bulk upload using my Excel spreadsheet?
  • What is a "Supergroup"?
  • Can I allocate my learners into multiple different Learner Groups?
  • What country code format should I use for adding a learner using phone number?

• Assigning Learners

  • Can I add more modules into a "live" folder that has already been shared with my learners?
  • Why can't I assign learners to my individual modules?
  • The learners assigned to my individual modules are missing.
  • Can I temporarily disable learners' access to my modules/folders?
  • Will the completion progress of my learners be lost if I accidentally unassigned them from my module/folder?
  • What should I do if there are changes to my learners' details (e.g. ID, Email, Phone)?
  • Will my learners lose access to their assigned modules/folders when their details (e.g. ID, Email, Phone) change?

• Learner Invitations

  • Can I cancel or recall learner invitations?
  • Can I still edit the content in my modules after sending the learner invitations?
  • I have sent my learner invitations but the invitation status is still showing "Queued".
  • How do I change the method of learner invitation (email vs SMS)?
  • I have sent multiple learner invitations to the same learners. Does it matter which invitation link they access?
  • Will the same learner receive multiple learner invitations if they belong to more than one of the learner groups that have been assigned to the module/folder?

• Learner Analytics

  • I don't see the folder analytics button on my Project Dashboard.
  • Why are there no learners appearing under my Learners Lagging behind table?
  • Why are my learners' analytics anonymous (i.e. no learner name/ID, email or phone)?
  • My learners have completed the module but there are no records on Learner Analytics.
  • What happens to my Learner Analytics if there are changes to the questions (e.g. MCQ) in my module?
  • Why are my learners not receiving their analytics reports after completing their modules?