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Introduction to ArcLab
Pricing & Billing Plans
Setting Up Your Account
Basics of Creating a Module
Creating your First Module
Adding Text to your Module
Adding Media to your Module
Adding Screens to your Module
Saving your Module
Previewing your Module
Publishing your Module
Types of Screens
Multiple-Choice Question Screen
Multiple Select Question Screen
Open-Ended Question Screen
Word Unscramble Screen
Likert Scale Screen
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Design & Themes
Changing Fonts, Colours, Logos, & Themes
Selecting Preset Themes
What are Question Tags?
Adding & Removing Question Tag
What is ArcLab SmartTranslate?
Geofencing (Location-Based Restrictions)
Privacy & Preview Settings
Private vs Public Modules
Configuring your Privacy Setting
Link Preview Settings
Automated Analytics Report
Analytics Report for Learners
Analytics Report for Builders
Navigation & Question Settings
Individual Module vs Folder
Changing the Presentation Order of Modules in Folder
Add, Edit, Delete Learners
Bulk Add, Edit, Delete Learners
Bulk Add Learners
Bulk Add to Existing Learners
Bulk Edit Learners
Bulk Delete Learners
Creating Learner Groups
Bulk Create Learner Groups
Editing Learner Groups
Bulk Add to / Edit / Delete Existing Learner Groups
Assigning Learners to Individual Modules
Assigning Learners to Folders
Sending Learner Invitations
Schedule Learner Invitations
Filtered Learner Invitations
Learner Invitation Status
Learner Metrics Dashboard
ArcLab Learner's Manual (English)
Do I need to download any programmes or software to use ArcLab?
Does ArcLab have a mobile app?
Is ArcLab a Learner Management System (LMS)?
Can ArcLab content/modules be viewed on non-mobile devices (e.g. computer)?
Does ArcLab support SCORM?
Who creates the content on ArcLab?
How do learners access my content created on ArcLab?
Who owns the content on ArcLab?
Is my data/content on ArcLab secure?
What is a Unique Active Learner?
Are there any GST charges?
Are there any additional costs for platform updates & feature enhancements?
For Annual plan, can unused learner licenses for any particular month be carried over?
Is there a minimum number of learners to commit under the Annual or Flexi-Learner Wallet plan?
What happens if there are excess learners from my committed number of learners subscriptions under the Annual / Flexi-Learner Wallet plan?
How do I cancel my Annual / Flexi-Learner Wallet plan?
I forgot my password. What should I do?
How do I change my account password?
I can't find my verification/password reset email.
My verification link expired.
How do I change my billing frequency from Monthly to Annual?
How do I change my billing method?
I cannot see some of the icons on my Project Dashboard/Editor.
I am unable to add any authorised learners to my remixed module.
Can I contribute modules to ArcLab Discover?
I am a training provider. Can I host my content on ArcLab Discover?
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Why is my answer explanation, question hint, or question timer not showing?
What happens when the time limit for a question runs out?
How to edit "Learner Name" on NanoCred screen?
Why am I unable to upload media files onto my modules?
What is the maximum video length that I can upload to my module?
What is the maximum number of videos or images that I can upload to my module?
My media files are over the file size limit. What can I do?
My learners feedback that the videos on my module are choppy and slow to load.
Why are there borders around my uploaded images / GIFs?
Why can't the End screen of my module be deleted?
I updated my modules but my learners cannot see the changes.
Why did my text become smaller when viewed on Preview or on mobile device?
What is the maximum number of screens I can add to my module?
Can I upload other file formats (e.g. PPT / PDF) onto my module?
There is no QR code to my module.
Can I add my custom fonts?
Can I change the background, design, or colours of specific screens only?
Can I use my own preset design and themes?
How do I add Question Tags for open-ended questions?
Can I add multiple Question Tags to a question?
How many Question Tags can I add to my module?
What is the technology behind ArcLab SmartTranslate?
Is there a limit to how many translations I can add to my module?
Can I translate multiple modules at once (i.e. bulk translate)?
Can I use Re-Translate for changes/edits to existing screens on source material/version?
I tried to Re-Translate but the changes/edits I made aren't showing up in the translation(s).
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Can my authorised learners access my private modules through the published URL link or QR code?
Can I change the privacy settings of my already published modules?
How do I stop all learner access to my modules?
What happens if I enable consolidated report sending for multiple modules?
Can my learners or CC'ed recipients unsubscribe to my automated analytics report?
Are Question Bank Tags same as Question Tags?
How do I display image for questions when using Question Bank?
I don't see the "Pull from Question Bank" option under screen settings.
My MCQ screen shows "ERROR: QESTION BANK QUESTION NOT FOUND".
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Can learners access my folder via a published URL link or QR code?
I accidentally deleted a learner from my Learners Dashboard. What should I do?
I receive an error when I am trying to add a learner.
Why are my learners' group details not showing when I try to bulk upload using my Excel spreadsheet?
What is a "Supergroup"?
Can I allocate my learners into multiple different Learner Groups?
Can I add more modules into a "live" folder that has already been shared with my learners?
Why can't I assign learners to my individual modules?
The learners assigned to my individual modules are missing.
Can I temporarily disable learners' access to my modules/folders?
Will the completion progress of my learners be lost if I accidentally unassigned them from my module/folder?
What should I do if there are changes to my learners' details (e.g. ID, Email, Phone)?
Will my learners lose access to their assigned modules/folders when their details (e.g. ID, Email, Phone) change?
Can I cancel or recall learner invitations?
Can I still edit the content in my modules after sending the learner invitations?
I have sent my learner invitations but the invitation status is still showing "Queued".
How do I change the method of learner invitation (email vs SMS)?
I have sent multiple learner invitations to the same learners. Does it matter which invitation link they access?
Will the same learner receive multiple learner invitations if they belong to more than one of the learner groups that have been assigned to the module/folder?
I don't see the folder analytics button on my Project Dashboard.
Why are there no learners appearing under my Learners Lagging behind table?
Why are my learners' analytics anonymous (i.e. no learner name/ID, email or phone)?
My learners have completed the module but there are no records on Learner Analytics.
What happens to my Learner Analytics if there are changes to the questions (e.g. MCQ) in my module?
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