Why can’t my video be uploaded?

We support a number of video file formats (MPG / AVI / MP4 / MOV / FLV) – please check that your video file is of the right format.

Note too that uploaded videos require some time to be processed by ArcLab into a easily-viewable form for your learner. If clicking “Preview” doesn’t load the video, please wait 1-2 minutes.

Please see our Knowledge Base article for details.