Looking for help?
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Basics of Creating a Module
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Types of Screens
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Design & Themes
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Assessments
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ArcLab SmartTransform AI
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ArcLab SmartTranslate AI
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ArcLab SmartMedia AI
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Privacy & Preview Settings
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Automated Analytics Report
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Navigation & Question Settings
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Add, Edit, Delete Learners
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Bulk Add, Edit, Delete Learners
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Learner Groups
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Skills Passport: Job Roles & Skills
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Getting Started
- Do I need to download any programmes or software to use ArcLab?
- Does ArcLab have a mobile app?
- Is ArcLab a Learning Management System (LMS)?
- Can ArcLab content/modules be viewed on non-mobile devices (e.g. computer)?
- Does ArcLab support SCORM?
- Who creates the content on ArcLab?
- How do learners access my content created on ArcLab?
- Who owns the content on ArcLab?
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Module Creation
- Why is my answer explanation, question hint, or question timer not showing?
- What happens when the time limit for a question runs out?
- How to edit "Learner Name" on NanoCred screen?
- Why am I unable to upload media files onto my modules?
- What is the maximum video length that I can upload to my module?
- What is the maximum number of videos or images that I can upload to my module?
- My media files are over the file size limit. What can I do?
- My learners feedback that the videos on my module are choppy and slow to load.
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Module Settings
- Can my authorised learners access my private modules through the published URL link or QR code?
- Can I change the privacy settings of my already published modules?
- How do I stop all learner access to my modules?
- What happens if I enable consolidated report sending for multiple modules?
- Can my learners or CC'ed recipients unsubscribe from my automated analytics report?
- Are Question Bank Tags same as Question Tags?
- How do I display image for questions when using Question Bank?
- I don't see the "Pull from Question Bank" option under screen settings.
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Module Management
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Learner Management
- I accidentally deleted a learner from my Learners Dashboard. What should I do?
- I receive an error when I am trying to add a learner.
- Why are my learners' group details not showing when I try to bulk upload using my Excel spreadsheet?
- What is a "Supergroup"?
- Can I allocate my learners into multiple different Learner Groups?
- What country code format should I use for adding a learner using phone number?
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Assigning Learners
- Can I add more modules into a "live" folder that has already been shared with my learners?
- Why can't I assign learners to my individual modules?
- The learners assigned to my individual modules are missing.
- Can I temporarily disable learners' access to my modules/folders?
- Will the completion progress of my learners be lost if I accidentally unassigned them from my module/folder?
- What should I do if there are changes to my learners' details (e.g. ID, Email, Phone)?
- Will my learners lose access to their assigned modules/folders when their details (e.g. ID, Email, Phone) change?
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Learner Invitations
- Can I cancel or recall learner invitations?
- Can I still edit the content in my modules after sending the learner invitations?
- I have sent my learner invitations but the invitation status is still showing "Queued".
- How do I change the method of learner invitation (email vs phone message)?
- I have sent multiple learner invitations to the same learners. Does it matter which invitation link they access?
- Will the same learner receive multiple learner invitations if they belong to more than one of the learner groups that have been assigned to the module/folder?
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Learner Analytics
- I don't see the folder analytics button on my Project Dashboard.
- Why are there no learners appearing under my Learners Lagging behind table?
- Why are my learners' analytics anonymous (i.e. no learner name/ID, email or phone)?
- My learners have completed the module but there are no records on Learner Analytics.
- What happens to my Learner Analytics if there are changes to the questions (e.g. MCQ) in my module?
- Why are my learners not receiving their analytics reports after completing their modules?
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