Do I need to download any programmes or software to use ArcLab? Date: November 4, 2022 By: ArcLab Categories: Getting Started Read More
Does ArcLab have a mobile app? Date: November 4, 2022 By: ArcLab Categories: Getting Started Read More
Is ArcLab a Learner Management System (LMS)? Date: November 4, 2022 By: ArcLab Categories: Getting Started Read More
Can ArcLab content/modules be viewed on non-mobile devices (e.g. computer)? Date: November 4, 2022 By: ArcLab Categories: Getting Started Read More
Who creates the content on ArcLab? Date: November 4, 2022 By: ArcLab Categories: Getting Started Read More
How do learners access my content created on ArcLab? Date: November 4, 2022 By: ArcLab Categories: Getting Started Read More
Who owns the content on ArcLab? Date: November 4, 2022 By: ArcLab Categories: Getting Started Read More
Is my data/content on ArcLab secure? Date: November 5, 2022 By: ArcLab Categories: Getting Started Read More
What is a Unique Active Learner? Date: November 5, 2022 By: ArcLab Categories: Getting Started Read More
Are there any additional costs for platform updates & feature enhancements? Date: November 5, 2022 By: ArcLab Categories: Getting Started Read More
For Annual plan, can unused learner licenses for any particular month be carried over? Date: November 5, 2022 By: ArcLab Categories: Getting Started Read More
Is there a minimum number of learners to commit under the Annual plan or Flexi-Learners? Date: November 5, 2022 By: ArcLab Categories: Getting Started Read More
What happens if there are excess learners from my committed number of learners subscriptions under my Annual plan or Flex-Learners purchased? Date: November 5, 2022 By: ArcLab Categories: Getting Started Read More
How do I cancel my Annual plan / Flex-Learners? Date: November 5, 2022 By: ArcLab Categories: Getting Started Read More
I forgot my password. What should I do? Date: November 6, 2022 By: ArcLab Categories: Getting Started Read More
How do I change my account password? Date: November 6, 2022 By: ArcLab Categories: Getting Started Read More
I can’t find my verification/password reset email Date: November 6, 2022 By: ArcLab Categories: Getting Started Read More
How do I change my billing frequency from Monthly to Annual? Date: November 6, 2022 By: ArcLab Categories: Getting Started Read More
How do I change my billing method? Date: November 6, 2022 By: ArcLab Categories: Getting Started Read More
I cannot see some of the icons on my Project Dashboard/Editor Date: November 6, 2022 By: ArcLab Categories: Getting Started Read More
I am unable to add any authorised learners to my remixed module Date: November 6, 2022 By: ArcLab Categories: Getting Started Read More
Can I contribute modules to ArcLab Discover? Date: November 6, 2022 By: ArcLab Categories: Getting Started Read More
I am a training provider. Can I host my content on ArcLab Discover? Date: November 6, 2022 By: ArcLab Categories: Getting Started Read More
When can I add Flex-Learners to my Subscription? Date: April 2, 2023 By: ArcLab Categories: Getting Started Read More
Why is my answer explanation, question hint, or question timer not showing? Date: September 29, 2022 By: ArcLab Categories: Module Creation Read More
What happens when the time limit for a question runs out? Date: September 29, 2022 By: ArcLab Categories: Module Creation Read More
How to edit “Learner Name” on NanoCred screen? Date: September 29, 2022 By: ArcLab Categories: Module Creation Read More
Why am I unable to upload media files onto my modules? Date: September 29, 2022 By: ArcLab Categories: Module Creation Read More
What is the maximum video length that I can upload to my module? Date: September 29, 2022 By: ArcLab Categories: Module Creation Read More
What is the maximum number of videos or images that I can upload to my module? Date: September 29, 2022 By: ArcLab Categories: Module Creation Read More
My media files are over the file size limit. What can I do? Date: September 29, 2022 By: ArcLab Categories: Module Creation Read More
My learners feedback that the videos on my module are choppy and slow to load. Date: September 29, 2022 By: ArcLab Categories: Module Creation Read More
Why are there borders around my uploaded images / GIFs? Date: September 29, 2022 By: ArcLab Categories: Module Creation Read More
Why can’t the End screen of my module be deleted? Date: September 29, 2022 By: ArcLab Categories: Module Creation Read More
I updated my modules but my learners cannot see the changes. Date: September 29, 2022 By: ArcLab Categories: Module Creation Read More
Why did my text become smaller when viewed on Preview or on mobile device? Date: September 29, 2022 By: ArcLab Categories: Module Creation Read More
What is the maximum number of screens I can add to my module? Date: September 29, 2022 By: ArcLab Categories: Module Creation Read More
Can I upload other file formats (e.g. PPT / PDF) onto my module? Date: September 29, 2022 By: ArcLab Categories: Module Creation Read More
There is no QR code to my module. Date: September 29, 2022 By: ArcLab Categories: Module Creation Read More
Can I change the background, design, or colours of specific screens only? Date: September 29, 2022 By: ArcLab Categories: Module Creation Read More
Can I use my own preset design and themes? Date: September 29, 2022 By: ArcLab Categories: Module Creation Read More
How do I add Question Tags for open-ended questions? Date: October 1, 2022 By: ArcLab Categories: Module Creation Read More
Can I add multiple Question Tags to a question? Date: October 1, 2022 By: ArcLab Categories: Module Creation Read More
How many Question Tags can I add to my module? Date: October 1, 2022 By: ArcLab Categories: Module Creation Read More
What is the technology behind ArcLab SmartTranslate? Date: October 5, 2022 By: ArcLab Categories: Module Creation Read More
Is there a limit to how many translations I can add to my module? Date: October 5, 2022 By: ArcLab Categories: Module Creation Read More
Can I translate multiple modules at once (i.e. bulk translate)? Date: October 5, 2022 By: ArcLab Categories: Module Creation Read More
Can I use Re-Translate for changes/edits to existing screens on source material/version? Date: October 5, 2022 By: ArcLab Categories: Module Creation Read More
I tried to Re-Translate but the changes/edits I made aren’t showing up in the translation(s). Date: October 5, 2022 By: ArcLab Categories: Module Creation Read More
What is the technology behind ArcLab SmartTransform? Date: June 16, 2023 By: ArcLab Categories: Module Creation Read More
What happens to my PowerPoint file when I upload it to ArcLab SmartTransform? Date: June 23, 2023 By: ArcLab Categories: Module Creation Read More
Can my authorised learners access my private modules through the published URL link or QR code? Date: October 5, 2022 By: ArcLab Categories: Module Settings Read More
Can I change the privacy settings of my already published modules? Date: October 5, 2022 By: ArcLab Categories: Module Settings Read More
How do I stop all learner access to my modules? Date: October 5, 2022 By: ArcLab Categories: Module Settings Read More
What happens if I enable consolidated report sending for multiple modules? Date: October 8, 2022 By: ArcLab Categories: Module Settings Read More
Can my learners or CC’ed recipients unsubscribe to my automated analytics report? Date: October 8, 2022 By: ArcLab Categories: Module Settings Read More
Are Question Bank Tags same as Question Tags? Date: October 9, 2022 By: ArcLab Categories: Module Settings Read More
How do I display image for questions when using Question Bank? Date: October 9, 2022 By: ArcLab Categories: Module Settings Read More
I don’t see the “Pull from Question Bank” option under screen settings. Date: October 9, 2022 By: ArcLab Categories: Module Settings Read More
My MCQ screen shows “ERROR: QESTION BANK QUESTION NOT FOUND”. Date: October 9, 2022 By: ArcLab Categories: Module Settings Read More
Can learners access my folder via a published URL link or QR code? Date: November 2, 2022 By: ArcLab Categories: Module Management Read More
I accidentally deleted a learner from my Learners Dashboard. What should I do? Date: October 25, 2022 By: ArcLab Categories: Learner Management Read More
I receive an error when I am trying to add a learner. Date: October 25, 2022 By: ArcLab Categories: Learner Management Read More
Why are my learners’ group details not showing when I try to bulk upload using my Excel spreadsheet? Date: October 25, 2022 By: ArcLab Categories: Learner Management Read More
Can I allocate my learners into multiple different Learner Groups? Date: October 25, 2022 By: ArcLab Categories: Learner Management Read More
What country code format should I use for adding a learner using phone number? Date: August 16, 2023 By: ArcLab Categories: Learner Management Read More
Can I add more modules into a “live” folder that has already been shared with my learners? Date: November 2, 2022 By: ArcLab Categories: Assigning Learners Read More
Why can’t I assign learners to my individual modules? Date: November 2, 2022 By: ArcLab Categories: Assigning Learners Read More
The learners assigned to my individual modules are missing. Date: November 2, 2022 By: ArcLab Categories: Assigning Learners Read More
Can I temporarily disable learners’ access to my modules/folders? Date: November 2, 2022 By: ArcLab Categories: Assigning Learners Read More
Will the completion progress of my learners be lost if I accidentally unassigned them from my module/folder? Date: November 2, 2022 By: ArcLab Categories: Assigning Learners Read More
What should I do if there are changes to my learners’ details (e.g. ID, Email, Phone)? Date: November 2, 2022 By: ArcLab Categories: Assigning Learners Read More
Will my learners lose access to their assigned modules/folders when their details (e.g. ID, Email, Phone) change? Date: November 2, 2022 By: ArcLab Categories: Assigning Learners Read More
Can I cancel or recall learner invitations? Date: November 2, 2022 By: ArcLab Categories: Learner Invitations Read More
Can I still edit the content in my modules after sending the learner invitations? Date: November 2, 2022 By: ArcLab Categories: Learner Invitations Read More
I have sent my learner invitations but the invitation status is still showing “Queued”. Date: November 2, 2022 By: ArcLab Categories: Learner Invitations Read More
How do I change the method of learner invitation (email vs SMS)? Date: November 2, 2022 By: ArcLab Categories: Learner Invitations Read More
I have sent multiple learner invitations to the same learners. Does it matter which invitation link they access? Date: November 2, 2022 By: ArcLab Categories: Learner Invitations Read More
Will the same learner receive multiple learner invitations if they belong to more than one of the learner groups that have been assigned to the module/folder? Date: November 2, 2022 By: ArcLab Categories: Learner Invitations Read More
I don’t see the folder analytics button on my Project Dashboard. Date: November 2, 2022 By: ArcLab Categories: Learner Analytics Read More
Why are there no learners appearing under my Learners Lagging behind table? Date: November 2, 2022 By: ArcLab Categories: Learner Analytics Read More
Why are my learners’ analytics anonymous (i.e. no learner name/ID, email or phone)? Date: November 2, 2022 By: ArcLab Categories: Learner Analytics Read More
My learners have completed the module but there are no records on Learner Analytics. Date: November 2, 2022 By: ArcLab Categories: Learner Analytics Read More
What happens to my Learner Analytics if there are changes to the questions (e.g. MCQ) in my module? Date: November 2, 2022 By: ArcLab Categories: Learner Analytics Read More
Why are my learners not receiving their analytics reports after completing their modules? Date: October 8, 2022 By: ArcLab Categories: Learner Analytics Read More
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