Getting Started Archives -

Do I need to download any programmes or software to use ArcLab?

Category - Getting Started

Do I need to download any programmes or software to use ArcLab?

Does ArcLab have a mobile app?

Is ArcLab a Learner Management System (LMS)?

Can ArcLab content/modules be viewed on non-mobile devices (e.g. computer)?

Does ArcLab support SCORM?

Who creates the content on ArcLab?

How do learners access my content created on ArcLab?

Who owns the content on ArcLab?

Is my data/content on ArcLab secure?

What is a Unique Active Learner?

Are there any GST charges?

Are there any additional costs for platform updates & feature enhancements?

For Annual plan, can unused learner licenses for any particular month be carried over?

Is there a minimum number of learners to commit under the Annual plan or Flexi-Learners?

What happens if there are excess learners from my committed number of learners subscriptions under my Annual plan or Flex-Learners purchased?

How do I cancel my Annual plan / Flex-Learners?

I forgot my password. What should I do?

How do I change my account password?

I can’t find my verification/password reset email

My verification link expired

How do I change my billing frequency from Monthly to Annual?

How do I change my billing method?

I cannot see some of the icons on my Project Dashboard/Editor

I am unable to add any authorised learners to my remixed module

Can I contribute modules to ArcLab Discover?

I am a training provider. Can I host my content on ArcLab Discover?

When can I add Flex-Learners to my Subscription?