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Customer Service Training – Handling Feedback

Train your staff to unlock the power of exceptional customer service. Gain insights on how to enhance customer satisfaction and build lasting relationships that elevate your business or career to new heights!

This training module offers practical strategies for actively listening to customers, empathising with their concerns, and crafting effective responses. Learn how to transform customer feedback into opportunities for improvement, fostering stronger customer relationships and enhancing your reputation.

Languages: English, Chinese, Bahasa, Tamil. Add your own language selection with SmartTranslate™️.

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Customer Service Training – Service Sequence

First impressions matter! In this training module, you will master the art of the perfect customer service greeting. You will also gain understanding on the service sequence to create a warm, welcoming, and memorable experience for every customer. Elevate your customer service game by starting with a friendly hello!

Languages: English, Chinese, Bahasa, Tamil. Add your own language selection with SmartTranslate™️.

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Customer Service Training – Professional Image

This training module explores the vital role that a professional image plays in customer service. It highlights how having a professional image can influence customer perception satisfaction, loyalty, and overall business success. Discover the power of a polished professional image in customer service and unlock the key to exceptional customer experiences.

Languages: English, Chinese, Bahasa, Tamil. Add your own language selection with SmartTranslate™️.

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Discover Learning Library (NEW!) Uncategorized

Retail – Product Placement

Train your staff with this module which aims to impart valuable insights and skills for effective placement of products within a retail environment. Understand how to design an effective store layout for attracting and retaining customers. Learn how customer behavior is essential for successful product placement. Know what is planogram and how it can influence purchasing decisions, helping you optimize product placement for increased sale.

Languages: English, Chinese, Bahasa, Tamil. Add your own language selection with SmartTranslate™️.

Produced with reference:
https://www.ukpos.com/knowledge-hub/why-is-product-placement-important

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Retail – Visual Merchandising

Train your staff on the dynamic skills of retail visual merchandising! Empower your team with the ability to create an inviting atmosphere that tells a brand’s story, entices customers, and ultimately boosts sales.

In this training module, discover the magic of retail visual merchandising by unlocking the secrets to attracting, engaging, and delighting customers.

Languages: English, Chinese, Bahasa, Tamil. Add your own language selection with SmartTranslate™️.

Produced with reference: https://www.brightpearl.com/blog/what-is-retail-merchandising-a-complete-guide

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Retail Training – Retail Merchandising

This module equips you with the insights and skills necessary to curate irresistible shopping experiences. Navigate consumer behaviour and make informed merchandising decisions that contribute to the overall growth and profitability of your retail business

Languages: English, Chinese, Bahasa, Tamil. Add your own language selection with SmartTranslate™️.

Produced with reference: https://sra.org.sg

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Workplace Safety Training – Work At Heights

This training module guides you on important rules and safety procedures to stay safe at work, when working at heights. Learn how to assess risks using risk evaluation methods, and follow the right steps to ensure when working at elevated levels, employees are safe. Discover methods to reduce dangers, prevent falls and how to respond in case of emergencies.

Gain knowledge on the best practices for training Workplace Safety and Health (WSH) teams and employees on essential safety measures to foster a secure and compliant work environment.

Languages: English, Chinese, Bahasa, Tamil. Add your own language selection with SmartTranslate™️.

Produced with reference: https://www.tal.sg/wshc

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Workplace Safety Training – Risk Assessment

This training module is your key to fostering a safer, more secure work environment. Train your managers & supervisors in the important skill of workplace safety and risk assessment, where they learn to identify potential hazards, assess their impact, and implement effective controls.
Equip your WSH team with the knowledge and tools to safeguard your workers, reduce accidents, and ensure a resilient and thriving workplace. Safety isn’t just a priority of the ESH team; it is everyone’s responsibility and the foundation of a safe, successful, sustainable organisation.

Languages: English, Chinese, Bahasa, Tamil. Add your own language selection with SmartTranslate™️.

Produced with reference: https://www.tal.sg/wshc

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Workplace Safety Training – Slips & Falls

This module sheds light on a common yet often underestimated hazard that can affect employees in various industries. Discover practical strategies, from proper floor maintenance to appropriate footwear choices, that can make a significant improvement in workplace safety. Take proactive steps to protect yourself and your colleagues, ensuring a secure and productive work atmosphere.

Languages: English, Chinese, Bahasa, Tamil. Add your own language selection with SmartTranslate™️.

Produced with reference: https://www.tal.sg/wshc

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Workplace Safety Training – Hazards

This module is in the critical realm of Workplace Safety, focussing specifically on hazards. From physical dangers like machinery and environmental conditions, to other risks like ergonomic strain and chemical exposure. Understanding, identifying and mitigating these hazards are essential steps towards fostering a safe and secure work environment.

Languages: English, Chinese, Bahasa, Tamil. Add your own language selection with SmartTranslate™️.

Produced with reference: https://www.tal.sg/wshc

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Food Safety Training – Pest Management

Delve into this crucial comprehensive module that unveils the secrets to maintaining a pest-free environment. Learn how to ensure that your ingredients remain untainted and your kitchen remains a haven of hygiene.

Languages: English, Chinese, Bahasa, Tamil. Add your own language selection with SmartTranslate™️.

Produced with reference: https://www.sfa.gov.sg

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Food Safety Training – Handle Food Safely

Unlock the mastery of safe culinary practice with this module that takes you on a transformative journey through the intricate art of safe food handling. Learn the important practices that stand between you and food-borne hazards as your team prepares customer meals.

Languages: English, Chinese, Bahasa, Tamil. Add your own language selection with SmartTranslate™️.

Produced with reference: https://www.sfa.gov.sg

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Food Safety Training – Safe Ingredients

Unveil the essence of culinary integrity with this concise yet vital module that illuminates the critical role safe ingredients selection plays in upholding the health and trust of your culinary creations. Learn how safe ingredient selection plays a critical role in ensuring the health and well-being of all who gather around the table.

Languages: English, Chinese, Bahasa, Tamil. Add your own language selection with SmartTranslate™️.

Produced with reference: https://www.sfa.gov.sg

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Food Safety Training – Personal Hygiene

Discover the essential guide to safeguarding your health. From effective handwashing techniques to understanding how personal hygiene and proper protective measures unite to create a safe and hygienic kitchen environment.

Languages: English, Chinese, Bahasa, Tamil. Add your own language selection with SmartTranslate™️.

Produced with reference: https://www.sfa.gov.sg

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Discover Memos & Circulars Workplace Safety & Health

Toolbox Briefing Template

Toolbox Briefings – also known as Safety Briefings or Safety Toolbox Talks – are short safety talks that refresh knowledge on WSH and a great way to emphasise safety practices for workers before the start of a shift.

Use this ArcLab template to create your own Toolbox briefings, and use SmartTranslate™ to let your workers consume the briefing in their preferred language.

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COVID-19 Symptom Checker

Stay on top of COVID-19 prevention at your workplace! Monitor your staffs’ well-being and enable them to decide on their next steps with this COVID-19 Symptom Checker template.

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Discover Memos & Circulars Workplace Safety & Health

5 Tips to Prevent Heat Injuries

Prolonged exposure to heat can result in serious health damages and even death. Here are 5 simple precautions that your workers can take to protect them against heat related injuries.

Categories
Digital SOPs Emergency Response Memos & Circulars Workplace Safety & Health

Workplace Safe Management

The fight against Covid-19 is not over yet! Let us all continue to play our part to keep our workforce and workplaces safe by following these 7 safe management measures. Stay Safe.

[Template created in 2021. May no longer be current – please check official regulations]

Categories
Digital SOPs Emergency Response Memos & Circulars

COVID-19 Safe Management for F&B (English)

Here are the COVID-19 Safe Management Measures that F&B Establishments in Singapore are required to comply with. Let’s work together to keep our diners & staff safe.

Template created in collaboration with 4Fingers Singapore, with information from Enterprise Singapore.

[Template created in 2021. May no longer be current – please check official regulations]

Categories
Digital SOPs Emergency Response Memos & Circulars

餐饮业所需遵守的安全管理措施(中文)

餐饮业者所需知的安全管理措施。请用来检查并向员工传达。让我们继续并肩对抗冠状病毒!

肥雄餐饮集团致谢,合作编写。

[模板创建于2021年。可能不再是当前需要 – 请检查官方规定]

Here are COVID-19 Safe Management Measures that F&B Establishments in Singapore need to put in place for Phase 3 (Heightened Alert). Let’s work together to keep our diners & staff safe. Template created in collaboration with Fei Siong Group, with information from Enterprise Singapore.

[Template created in 2021. May no longer be current – please check official regulations]

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SMS Phishing Scams

Education and awareness is the best defense against cyber scams! Share this module with your employees and help them stay on their toes against rising cases of SMS Phishing (“Smishing”) frauds.

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Construction Worker Onboarding

Here’s a fast & fuss-free way to provide multilingual training and onboarding for your new workers! Simply adapt this template, transform your content into ANY languages using our AI-powered auto-translation feature, and deliver the module straight to their mobile devices.

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Discover Forms & Checklists

Emergency Contact Form

Here’s a quick and easy way for you to collect your employees’ emergency contact information in case of a workplace emergency. You may embed the form on your company’s website or email/SMS the form directly to their mobile devices.

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Volunteer Onboarding

Say goodbye to tedious and logistically challenging onboardings for your volunteers. With ArcLab, volunteer onboarding can take place anytime and anywhere! Adapt and customize this template to your own needs and set your volunteers up for success right on their first day of engagement!

Categories
Memos & Circulars Soft Skills Training

Spotting the Signs of Distress

Learning to spot the signs of emotional or mental distress in a person can prove valuable. Not only will it enable you to offer early help and care, you may even potentially save a life and make a positive impact on them! In this module, you’ll learn to recognize the 7 common symptoms of distress and how you can go about providing your help and support.

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Customer Service Soft Skills Training

The Art of Empathic Listening

Empathic listening is a powerful tool that we can apply to both our professional and personal lives! In this module, you’ll learn how to use empathic listening skills to develop meaningful relationships, engage in constructive discussions, and win people’s trust and confidence.

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Forms & Checklists

Social Assistance Application Form

This Social Assistance Application Form template enables you to collect applicants’ personal, contact details, and all other necessary information that your organisation may require. Adapt and customize this template, embed it in your website or share it with a link, and review all applications securely on your ArcLab account.

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Forms & Checklists

Volunteer Application Form

Expand your volunteer pool by collecting volunteer applications online with this Volunteer Application Form template. Collect candidates’ contact details, availability, areas of interests, and much more. Simply adapt and customize this template to your own needs, embed it in your website or share it with a link, and review applications securely on your ArcLab account!

Categories
Memos & Circulars Technical Skills Training Workplace Safety & Health

Know Your Hazard Symbols

Hazard symbols or pictograms alert workers to the dangers associated with the substance or chemical that they’re working with. Use this module as part of your safety or refresher training to help your employees learn what each one means!

Categories
Memos & Circulars Workplace Safety & Health

Mosquito Breeding Control 101

If they breed, you will bleed!“. Construction & renovation sites are prime locations for mosquito breeding. Keep your workplace safe & dengue-free by helping all workers and stakeholders learn to identify and eradicate potential mosquito breeding grounds with this interactive module!

Categories
Memos & Circulars Workplace Safety & Health

Top 10 Tips for Safe Manual Handling

Do you know that manual handling activities such as lifting, pushing, & carrying account for over a third of all workplace injuries? Protect the health and safety of your employees by sharing this module with them can be aware and informed of the safe lifting and handling practices!

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Memos & Circulars Workplace Safety & Health

6 Tips to Prevent Slips, Trips, & Falls at the Workplace

It has probably happened to all of us before! Slips, Trips, and Falls (STFs) are the most common causes of injuries at the workplace. Help to ensure a safer work environment by sharing these 6 simple, yet essential STFs prevention tips with your employees!

Categories
Digital SOPs Memos & Circulars Workplace Safety & Health

Safe Riding Guidelines

Play your part in educating your delivery riders on the safe riding practices that will help keep themselves and the other road users safe!

Categories
Memos & Circulars Technical Skills Training Workplace Safety & Health

Fire Safety: How to use Fire Extinguishers

Fire extinguishers are life-saving appliances that are common to all workplace settings, but few know the basics of how to use them properly. Use this module as part of your fire safety training to educate employees on the different types of fire extinguishers & how to operate them safely using the PASS technique.

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Onboarding

Onboarding Template

There is a lot of information that you may want to share with your new employees on their big first day. This onboarding template keeps it all organized for you so that you can focus on connecting with your new hires and helping them hit the ground running!

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Onboarding

Warehouse Employee Onboarding

Onboard your new hires fast & efficiently with this template built for all logistics and warehouse companies.

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Employee Survey: Covid-19 Vaccination Status

Safely and confidentially collect information on your employees vaccination status for business purposes e.g. business continuity planning.

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Discover Emergency Response Memos & Circulars

Abbott PanBioTM Covid-19 Antigen Self-Test

As part of the national enhanced measures to reduce the spread of Covid-19, all employees working in high-risk settings are required to undergo mandatory Fast-and-Easy Testing (FET), using tests such as Antigen Rapid Test (ART), regardless of their vaccination status. Familiarize your staff to the ART testing procedures with this step-by-step instructional module!

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Quidel QuickVue At-Home OTC COVID-19 Test

As part of the national enhanced measures to reduce the spread of Covid-19, all employees working in high-risk settings are required to undergo mandatory Fast-and-Easy Testing (FET), using tests such as Antigen Rapid Test (ART), regardless of their vaccination status. Familiarize your staff to the ART testing procedures with this step-by-step instructional module!

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Discover Emergency Response Memos & Circulars

Standard Q Covid-19 Ag Home Test

As part of the national enhanced measures to reduce the spread of Covid-19, all employees working in high-risk settings are required to undergo mandatory Fast-and-Easy Testing (FET), using tests such as Antigen Rapid Test (ART), regardless of their vaccination status. Familiarize your staff to the ART testing procedures with this step-by-step instructional module!

Categories
Memos & Circulars Technical Skills Training Workplace Safety & Health

First Aid 101: CPR

Does your workplace have anyone trained in First Aid? Prepare for the unexpected to equip staff with life-saving skills. Our First Aid 101 series introduces some life-saving techniques, beginning with CPR (or Cardio-Pulmonary Resuscitation)

*Note: You should always attend / send your staff for an accredited course. Use this module only as a knowledge refresher and reference.

Categories
Memos & Circulars

Customer Newsletter

Use ArcLab’s template for mobile-ready newsletters, delivered direct to your customers. Advertise sales, events and promotions!

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Memos & Circulars

Public Messaging / Communication

ArcLab’s flexibility allows for organisations to use Nano Learning modules for Public-facing Communication.

E.g. dispelling myths about Down Syndrome

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Memos & Circulars

Company Newsletter

Rejuvenate boring email newsletters! Use ArcLab’s template for mobile-ready newsletters, delivered direct to staff phones. Announce company updates, and milestones. Foster community by sharing employee stories. 

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Forms & Checklists

Training Follow-up

Use this template to see the extent learners apply what they learnt in the job, and gather insights into workplace factors that could support or impede learning transfer. Best applied a period of time after training-end.

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Forms & Checklists

Post-Training Evaluation

Nobody will commit to training that does not produce results. This post-training survey template is used by trainers to gather learners’ feedback and identify areas in the training programme that may require adjustments.

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Customer Service Forms & Checklists

Customer Feedback Form

Forget Pen-and-paper feedback forms. Add this template to your dashboard, edit it to your brand and print the QR code for customers to give feedback to help improve your operations.

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Forms & Checklists

Questionnaires & ‘Dipstick’ Surveys

Because ArcLab is so easy to use, we have organisations using ArcLab to create Surveys using our Poll, Open-Ended and Likert Screens. Try it!

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Forms & Checklists

Employee Pulse Survey

Check in with your staff on how they’re doing, and feeling about supervisors, teams, and your organisation. Use the template as-is, or add/edit/delete screens to help answer the questions that are important to your business.

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Forms & Checklists

Employee Appraisal

Use our employee appraisal template to properly appraise your workforce with ArcLab. Digitally.

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Forms & Checklists

Food Safety Inspection Checklist

Use this template as an audit / inspection checklist for your F&B outlets’ hygiene. Can be used by food safety officers and outlet managers. Adapt it to fit company specifics and regulatory requirements 

Categories
Forms & Checklists

Food Hygiene Practical Assessment

F&B Businesses: Use this Inspection module as a Checklist for Ops & Restaurant managers to inspect the back-of-house and ensure staff understand and follow Food Hygiene practices.

Categories
Forms & Checklists Workplace Safety & Health

Workplace Safety Checklist

Use this Workplace Safety Inspection module as a Checklist for WSHE managers to inspect the workplace and recommend improvements to keep your workforce safe at the workplace.

Categories
Memos & Circulars Technical Skills Training

Urban Farming

As we place more emphasis on sustainability and rethink the impact of our globalised world and supply chains, here is a simple module that can get your teams started on growing a small portion of their food right in their homes.

Categories
Memos & Circulars Soft Skills Training

Mindfulness

COVID-19 has brought mental health and personal well-being to the forefront. Use this rudimentary Mindfulness module to share with your staff simple practices to cope with stress & take care of their mental health.

Categories
Soft Skills Training Technical Skills Training

Training Consultancies

Use Nano Learning for the entire learning journey, from Pre-Course ReadingIn-Course Content all the way to Post-Course Assessment & Feedback

Categories
Digital SOPs Technical Skills Training

Courier Training: Dos & Don’ts

Do you run a courier or delivery service business? Train your Couriers & Delivery riders with this simple module. Adapt it to fit your company SOPs

Categories
Digital SOPs Technical Skills Training

Qashier POS: Operating Procedure

Has your business started accepting digital payments? Go digital today! There’s a variety of digital POS in the market. Qashier is one. Here’s a module you can use to train your staff.

Categories
Digital SOPs Technical Skills Training

GrabPay Merchant POS Tutorial | 如何使用GrabPay商家应用程序

Has your business started accepting digital payments? Go digital today! There’s a variety of digital POS in the market. GrabPay is one. Here’s a module you can use to train your staff – in English and Chinese 中文 – 培训员工如何使用GrabPay商家应用程序.

Categories
Memos & Circulars Technical Skills Training

Level Up Staff on Singapore’s PDPA

Use this ArcLab template to create training modules to train and assess your staff’s knowledge of Singapore’s PDPA.

This is the first module in a four part series on PDPA.

Categories
Technical Skills Training

Cyber Security 101

How good are your staffs’ Cyber Security habits? With staff splitting their time in the office & WFH, use this module to convey the 101s of Cyber Security to keep your staff (and organisation) safe online

Categories
Memos & Circulars Technical Skills Training

Anti-Cyber Scams 101

Cyber scam cases continue to rise in our increasingly digitalised society. Train your employees how to spot the signs of scams and take the necessary precautions to protect themselves! #LETSFIGHTSCAMS

Categories
Business Academia

Emotional Competence: Managing Relationships

Maintaining good teamwork and positive working relationships is the cornerstone of organisational success. But just how skilled are you at doing so? Find out here and discover how the key to managing relationships with others begins with the ability to first manage your own emotions.

Please contact Ms Alina Rusu at businessacademia.co | alina.rusu@businessacademia.co for your full training package.

Categories
Business Academia

Emotional Competence: Self-Management

Successful management begins with you! Learn to take control of your own thoughts and emotions by equipping yourself with these self-management techniques.

Please contact Ms Alina Rusu at businessacademia.co | alina.rusu@businessacademia.co for your full training package.

Categories
Business Academia

Emotional Competence: Self-Awareness

Do you act on your emotions in a way you later regret? Do you listen to reply or to understand? Learn the art of self-awareness and find out how it can facilitate effective decision making and inter-communication.

Please contact Ms Alina Rusu at businessacademia.co | alina.rusu@businessacademia.co for your full training package.

Categories
Business Academia

Emotional Competence: Introduction

It is EQ, not IQ, that is essential in the modern workplace! Hear it first-hand from the renowned psychologist and leading scholar on emotional intelligence, Dr. Daniel Goleman, and discover the 5 key domains of EQ that determine professional success.

Please contact Ms Alina Rusu at businessacademia.co | alina.rusu@businessacademia.co for your full training package.

Categories
Business Academia

Emotional Competence: Pre Work

Emotional competence is the key to building a positive and happier workplace. Begin your journey to learning about how emotional competence can work for you and your organisation.

Please contact Ms Alina Rusu at businessacademia.co | alina.rusu@businessacademia.co for your full training package

Categories
Business Academia

Customer Experience Management enhanced by Design Thinking

Building a good customer experience does not happen by accident. It happens by design. Discover how you can foster a lifetime loyalty from your customers by bringing design thinking to your business & customer experience strategies.

Please contact Ms Alina Rusu at businessacademia.co | alina.rusu@businessacademia.co for your full training package

Categories
Digital SOPs Memos & Circulars Technical Skills Training

Food Hygiene Practical Training

F&B establishments and hotels use Nano Learning to introduce to Food Hygiene Training to their employees, crucial training for every organisation.

Categories
Memos & Circulars Workplace Safety & Health

Workplace Health & Safety

Organisations use Nano Learning to keep staff informed of important Workplace Safety Policies & Procedures, helping them keep safe and healthy in the workplace.

Categories
Technical Skills Training

Product Training

Financial Institutions use Nano Learning in various training use cases. Examples are primers in Blockchain & Business Chinese

Categories
Soft Skills Training Technical Skills Training

Concept-Based Learning

Concept based learning involves understanding of abstract ideas and requires a much deeper level of information processing—e.g. training on leadership, communication, critical thinking, or conflict resolution skills. Use this template to start.

Categories
Soft Skills Training Technical Skills Training

Content-Based Training

Use this template to focus learning on the ‘what’ of things. Adapt it to introduce or reacquaint your team to the 101s of company products and offerings, or provide information on a specific topic or policy. A more effective way to help staff retain knowledge

Categories
Digital SOPs Soft Skills Training Technical Skills Training

Procedure-Based Training

Description: SOPs, operating instructions, or any other ‘how-tos’ guide for your employees do not always be on a dry, boring document or manual. Create yours here with this procedure-based learning template and find out tips on how you can keep their learning more effective and engaging!

Categories
Digital SOPs Soft Skills Training Technical Skills Training

Standard Operating Procedures

Build Standard Operating Procedures (SOPs) and other Performance Support Materials that your workforce needs for their work tasks. All readily available on their smartphones.

Categories
Customer Service Soft Skills Training

Customer Service (4 Types of Difficult Customers)

When your staff understand the characteristics of different difficult customer profiles, they are better-equipped to serve them & turn them into advocates of your brand. Try this template!

Categories
Customer Service Soft Skills Training

Customer Service (Serving Difficult Customers)

We want to serve our customers well. How would you like your staff to act when facing customers who are ‘difficult’? Here’s an ArcLab template. Feel free to adapt it according to your company policy & practices!

Categories
Customer Service Soft Skills Training

Customer Service: The Art of Body Language

Did you know that a big part of our communication happens through NON-VERBAL means? Understanding Body Language is an extremely important skill for your customer service reps to better serve your customers. Adapt this module to suit your company policies & practices, and train your staff accordingly.

Categories
Customer Service Digital SOPs Soft Skills Training

Customer Service: Greeting & Order-Taking

First Impressions last! Use & adapt this template to train your staff in properly greeting your customers and how to take orders and recommend what’s suitable for them.

Categories
Customer Service Soft Skills Training

Customer Service Training

Organisations in Hospitality, F&B and Retail industries use Nano Learning to introduce Customer Service Training to front-line staff.

Categories
Onboarding

Retail Staff Onboarding

This onboarding template is built specifically for retail businesses. Use it to welcome and orientate new hires to their new job and deliver awesome experiences to your customers

Categories
Onboarding

餐厅服务员入职须知: 岗位职责与任务 (中文) |Service Crew Onboarding (Chinese)

ArcLab supports multiple languages. Here is a Chinese-language template you can use to onboard service crew to their new job.
餐厅服务员入职须知: 岗位职责与任务

Categories
Onboarding

Service Crew Onboarding (English)

Carving out time to train and orient your new service crew can be challenging. Help your new recruits get up to speed with their roles & responsibilities right on their first day at work with this template!

Categories
Emergency Response Forms & Checklists Workplace Safety & Health

Visitor Health Declaration

Still using pen & paper to collect visitor COVID-19 health declarations? Add this module to your dashboard & print the QR code for visitors to scan and respond digitally

Categories
Onboarding

New Staff Onboarding

Organisations use Nano Learning to introduce New Employees to the firm, mission, job roles, reporting supervisors & team-mates etc.