Learn about your rights under WICA with our comprehensive guide. Understand claim eligibility, benefits, and the severe penalties for making fraudulent claims
Category: Discover
ArcLab-set categories to bucket modules into
Educate your staff on their WICA claim eligibility, benefits, and the severe penalties for making fraudulent claims.
Languages: English, Chinese, Bahasa, Tamil, Filipino, Indonesian, Burmese, Thai, Vietnamese. Add your own language selection with SmartTranslate™️
Provide your teams a 101 Primer on Generative AI (“GenAI”).
Your learners will learn the fundamentals of GenAI, Large Language Models (LLMs), using specific reference to ChatGPT by OpenAI. Learners will also get to know how to leverage GenAI to benefit the organisation, the downsides and weaknesses of GenAI, such as deepfakes.
Languages: English, Chinese, Bahasa Melayu, Tamil. Add your own language selection with SmartTranslate™️.
Produced with reference from Tinkercademy, with SmartTransform™️.
Train your teams on how to be more productive and accountable, to achieve more for your organisation, through setting SMART Goals and KPIs.
Your learners will learn the fundamentals of setting Specific, Measurable, Achievable, Relevant, and Time-bound goals, commonly known as SMART Goals. This improves accountability and helps your team to track progress.
Languages: English, Chinese, Bahasa, Tamil. Add your own language selection with SmartTranslate™️.
Produced with SmartTransform™️.
Onboard and upskill your usher crew on event management basics with our Ushering Duties module, equipping them with the essential skills for coordinating events, welcoming and guiding guests, and effective communication.
Languages: English, Chinese, Bahasa, Tamil. Add your own language selection with SmartTranslate™️
Produced with SmartTransform™️.
Ensure safety and compliance with our guide to Permit to Work system. Learn the fundamentals of Permit to Work. You and your team will gain understanding on the importance of this critical document in ensuring safety and compliance in hazardous work environments.
Through this module, learn how to implement and manage Permit to Work systems to reduce risks and creating a safer workplace for all.
Languages: English, Chinese, Bahasa, Tamil. Add your own language selection with SmartTranslate™️.
Produced with reference: https://www.mom.gov.sg/workplace-safety-and-health
This module explores the common reasons behind lost parcels, providing actionable steps to mitigate risks and enhance parcel tracking. It helps your team to understand the common reasons for missing parcels, steps to take in the event of lost/missing parcels and how to prevent such incidents from happening.
Train your delivery workers how to safeguard deliveries and keep customers informed every step of the way.
Languages: English, Chinese, Bahasa, Tamil. Add your own language selection with SmartTranslate™️.
Produced with SmartTransform™️.
Streamline & optimise your supply chain and logistics operations with our comprehensive Introduction to Logistics Management Module.
Train your teams to understand the key components of logistics management such as transportation, warehousing, inventory management and order processing. Learners will gain competence in the essence of logistics management: planning, coordination, and execution for enhanced supply chain performance.
Languages: English, Chinese, Bahasa, Tamil. Add your own language selection with SmartTranslate™️.
Produced with SmartTransform™️.
Enhance service quality and customer satisfaction with our Service Excellence module. Empower your service team with the skills needed for exceptional customer experiences and improved operational efficiency. Suitable for customer-facing businesses like F&B, hospitality and all customer-facing roles.
This module aims to coach your staff on how to foster a positive image and learn to meet customer needs. Help your workers to understand what it means to go the extra mile in service and putting it into practice by prioritising effective communication, and skilfully handle feedback for continuous improvement.
Embark on a transformative journey to Customer Service Excellence, where exceptional service isn’t just a goal—it’s the standard.
Languages: English, Chinese, Bahasa, Tamil. Add your own language selection with SmartTranslate™️.
Train your staff to unlock the power of exceptional customer service. Gain insights on how to enhance customer satisfaction and build lasting relationships that elevate your business or career to new heights!
This training module offers practical strategies for actively listening to customers, empathising with their concerns, and crafting effective responses. Learn how to transform customer feedback into opportunities for improvement, fostering stronger customer relationships and enhancing your reputation.
Languages: English, Chinese, Bahasa, Tamil. Add your own language selection with SmartTranslate™️.
First impressions matter! In this training module, you will master the art of the perfect customer service greeting. You will also gain understanding on the service sequence to create a warm, welcoming, and memorable experience for every customer. Elevate your customer service game by starting with a friendly hello!
Languages: English, Chinese, Bahasa, Tamil. Add your own language selection with SmartTranslate™️.
This training module explores the vital role that a professional image plays in customer service. It highlights how having a professional image can influence customer perception satisfaction, loyalty, and overall business success. Discover the power of a polished professional image in customer service and unlock the key to exceptional customer experiences.
Languages: English, Chinese, Bahasa, Tamil. Add your own language selection with SmartTranslate™️.
Equip your staff with this training module to unleash their sales potential and boost your business. Develop essential skills to boost revenue and maximizing profits.
This module will guide you through how to understand customers needs, preferences and pain points. We look at:
– How active listening plays a part in upselling.
– Why is it important to know the features and benefits of product.
– Understand how effective communication is key customer satisfaction.
Master the art of upselling by overcoming challenges and elevate your retail game!
Languages: English, Chinese, Bahasa, Tamil. Add your own language selection with SmartTranslate™️.
Produced with SmartTransform™️.
Train your staff with this module which aims to impart valuable insights and skills for effective placement of products within a retail environment. Understand how to design an effective store layout for attracting and retaining customers. Learn how customer behavior is essential for successful product placement. Know what is planogram and how it can influence purchasing decisions, helping you optimize product placement for increased sale.
Languages: English, Chinese, Bahasa, Tamil. Add your own language selection with SmartTranslate™️.
Produced with reference:
https://www.ukpos.com/knowledge-hub/why-is-product-placement-important
Train your staff on the dynamic skills of retail visual merchandising! Empower your team with the ability to create an inviting atmosphere that tells a brand’s story, entices customers, and ultimately boosts sales.
In this training module, discover the magic of retail visual merchandising by unlocking the secrets to attracting, engaging, and delighting customers.
Languages: English, Chinese, Bahasa, Tamil. Add your own language selection with SmartTranslate™️.
Produced with reference: https://www.brightpearl.com/blog/what-is-retail-merchandising-a-complete-guide
This module equips you with the insights and skills necessary to curate irresistible shopping experiences. Navigate consumer behaviour and make informed merchandising decisions that contribute to the overall growth and profitability of your retail business
Languages: English, Chinese, Bahasa, Tamil. Add your own language selection with SmartTranslate™️.
Produced with reference: https://sra.org.sg
In this module, we will learn how to enhance employee’s resilience against security threats by fostering a sense of preparedness, unity, and vigilance. Your learners will learn the three core pillars of SGSecure, spot tell tale indicators, detect signs of radicalisation and understand what we can do as employees.
Languages: English, Chinese, Bahasa, Tamil. Add your own language selection with SmartTranslate™️.
Produced with reference: https://sgsecure.gov.sg
In this module, we will cover the basics of fire extinguishers, including their types, components, classification, and proper usage techniques. Whether you’re at home, in the workplace, or any other environment, the knowledge and skills gained here will empower everyone in your organisation to act swiftly and decisively in the event of a fire emergency.
Master fire safety and fire extinguisher basics to ensure the safety and well-being of everyone in your organisation.
Languages: English, Chinese, Bahasa, Tamil. Add your own language selection with SmartTranslate™️.
Produced with SmartTransform™️.
This training module guides you on important rules and safety procedures to stay safe at work, when working at heights. Learn how to assess risks using risk evaluation methods, and follow the right steps to ensure when working at elevated levels, employees are safe. Discover methods to reduce dangers, prevent falls and how to respond in case of emergencies.
Gain knowledge on the best practices for training Workplace Safety and Health (WSH) teams and employees on essential safety measures to foster a secure and compliant work environment.
Languages: English, Chinese, Bahasa, Tamil. Add your own language selection with SmartTranslate™️.
Produced with reference: https://www.tal.sg/wshc
This module shares with workers on what Personal Protective Equipment (PPE) is and their proper usage. Help your workers to take proactive steps to protect themselves and their colleagues, ensuring a secure and productive work atmosphere.
Languages: English, Chinese, Bahasa, Tamil. Add your own language selection with SmartTranslate™️.
Produced with ArcLab SmartTransform®
Train your staff in workplace safety risk assessments: How to identify potential hazards, minimise accidents, and ensure compliance.
Languages: English, Chinese, Bahasa, Tamil. Add your own language selection with SmartTranslate™️.
Produced with reference: https://www.tal.sg/wshc
This module sheds light on a common yet often underestimated hazard that can affect employees in various industries. Discover practical strategies, from proper floor maintenance to appropriate footwear choices, that can make a significant improvement in workplace safety. Take proactive steps to protect yourself and your colleagues, ensuring a secure and productive work atmosphere.
Languages: English, Chinese, Bahasa, Tamil. Add your own language selection with SmartTranslate™️.
Produced with reference: https://www.tal.sg/wshc
This module is in the critical realm of Workplace Safety, focussing specifically on hazards. From physical dangers like machinery and environmental conditions, to other risks like ergonomic strain and chemical exposure. Understanding, identifying and mitigating these hazards are essential steps towards fostering a safe and secure work environment.
Languages: English, Chinese, Bahasa, Tamil. Add your own language selection with SmartTranslate™️.
Produced with reference: https://www.tal.sg/wshc
This module is designed to equip your chefs, food handlers in the kitchen, and back-of-house staff with the knowledge and skills necessary to maintain hygiene standards and prevent the spread of harmful bacteria.
Explore the various sources of cross-contamination, including surfaces, equipment, and even personnel. Understand how cross-contamination occurs and its potential consequences on public health.
Languages: English, Chinese, Bahasa, Tamil. Add your own language selection with SmartTranslate™️.
Produced with reference: https://www.sfa.gov.sg
Ensure a secure culinary experience with our comprehensive Food Safety Checklist. Your outlet managers or inspection team can use this module as an Inspection Checklist as they visit your outlets & premises for their routine checks.
Safeguard your kitchen, protect your customers, and meet regulatory standards effortlessly.
Languages: English, Chinese, Bahasa, Tamil. Add your own language selection with SmartTranslate™️.
Produced with reference: https://www.sfa.gov.sg
Delve into this crucial comprehensive module that unveils the secrets to maintaining a pest-free environment. Learn how to ensure that your ingredients remain untainted and your kitchen remains a haven of hygiene.
Languages: English, Chinese, Bahasa, Tamil. Add your own language selection with SmartTranslate™️.
Produced with reference: https://www.sfa.gov.sg
This module shares with workers on what Personal Protective Equipment (PPE) is and their proper usage. Help your workers to take proactive steps to protect themselves, colleagues, and guests – ensuring a hygienic and safe food preparation environment.
Languages: English, Chinese, Bahasa, Tamil. Add your own language selection with SmartTranslate™️.
Produced with ArcLab SmartTransform®
Unlock the mastery of safe culinary practice with this module that takes you on a transformative journey through the intricate art of safe food handling. Learn the important practices that stand between you and food-borne hazards as your team prepares customer meals.
Languages: English, Chinese, Bahasa, Tamil. Add your own language selection with SmartTranslate™️.
Produced with reference: https://www.sfa.gov.sg
Unveil the essence of culinary integrity with this concise yet vital module that illuminates the critical role safe ingredients selection plays in upholding the health and trust of your culinary creations. Learn how safe ingredient selection plays a critical role in ensuring the health and well-being of all who gather around the table.
Languages: English, Chinese, Bahasa, Tamil. Add your own language selection with SmartTranslate™️.
Produced with reference: https://www.sfa.gov.sg
Discover the essential guide to safeguarding your health. From effective handwashing techniques to understanding how personal hygiene and proper protective measures unite to create a safe and hygienic kitchen environment.
Languages: English, Chinese, Bahasa, Tamil. Add your own language selection with SmartTranslate™️.
Produced with reference: https://www.sfa.gov.sg
Toolbox Briefings – also known as Safety Briefings or Safety Toolbox Talks – are short safety talks that refresh knowledge on WSH and a great way to emphasise safety practices for workers before the start of a shift.
Use this ArcLab template to create your own Toolbox briefings, and use SmartTranslate™ to let your workers consume the briefing in their preferred language.
Stay on top of COVID-19 prevention at your workplace! Monitor your staffs’ well-being and enable them to decide on their next steps with this COVID-19 Symptom Checker template.
Prolonged exposure to heat can result in serious health damages and even death. Here are 5 simple precautions that your workers can take to protect them against heat related injuries.
The fight against Covid-19 is not over yet! Let us all continue to play our part to keep our workforce and workplaces safe by following these 7 safe management measures. Stay Safe.
[Template created in 2021. May no longer be current – please check official regulations]
Here are the COVID-19 Safe Management Measures that F&B Establishments in Singapore are required to comply with. Let’s work together to keep our diners & staff safe.
Template created in collaboration with 4Fingers Singapore, with information from Enterprise Singapore.
[Template created in 2021. May no longer be current – please check official regulations]
餐饮业者所需知的安全管理措施。请用来检查并向员工传达。让我们继续并肩对抗冠状病毒！
向肥雄餐饮集团致谢，合作编写。[模板创建于2021年。可能不再是当前需要 – 请检查官方规定]
Here are COVID-19 Safe Management Measures that F&B Establishments in Singapore need to put in place for Phase 3 (Heightened Alert). Let’s work together to keep our diners & staff safe. Template created in collaboration with Fei Siong Group, with information from Enterprise Singapore.[Template created in 2021. May no longer be current – please check official regulations]
Categories
SMS Phishing Scams
Education and awareness is the best defense against cyber scams! Share this module with your employees and help them stay on their toes against rising cases of SMS Phishing (“Smishing”) frauds.
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Construction Worker Onboarding
Here’s a fast & fuss-free way to provide multilingual training and onboarding for your new workers! Simply adapt this template, transform your content into ANY languages using our AI-powered auto-translation feature, and deliver the module straight to their mobile devices.
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Emergency Contact Form
Here’s a quick and easy way for you to collect your employees’ emergency contact information in case of a workplace emergency. You may embed the form on your company’s website or email/SMS the form directly to their mobile devices.
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Volunteer Onboarding
Say goodbye to tedious and logistically challenging onboardings for your volunteers. With ArcLab, volunteer onboarding can take place anytime and anywhere! Adapt and customize this template to your own needs and set your volunteers up for success right on their first day of engagement!
Learning to spot the signs of emotional or mental distress in a person can prove valuable. Not only will it enable you to offer early help and care, you may even potentially save a life and make a positive impact on them! In this module, you’ll learn to recognize the 7 common symptoms of distress and how you can go about providing your help and support.
Empathic listening is a powerful tool that we can apply to both our professional and personal lives! In this module, you’ll learn how to use empathic listening skills to develop meaningful relationships, engage in constructive discussions, and win people’s trust and confidence.
This Social Assistance Application Form template enables you to collect applicants’ personal, contact details, and all other necessary information that your organisation may require. Adapt and customize this template, embed it in your website or share it with a link, and review all applications securely on your ArcLab account.
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Volunteer Application Form
Expand your volunteer pool by collecting volunteer applications online with this Volunteer Application Form template. Collect candidates’ contact details, availability, areas of interests, and much more. Simply adapt and customize this template to your own needs, embed it in your website or share it with a link, and review applications securely on your ArcLab account!
Hazard symbols or pictograms alert workers to the dangers associated with the substance or chemical that they’re working with. Use this module as part of your safety or refresher training to help your employees learn what each one means!
“If they breed, you will bleed!“. Construction & renovation sites are prime locations for mosquito breeding. Keep your workplace safe & dengue-free by helping all workers and stakeholders learn to identify and eradicate potential mosquito breeding grounds with this interactive module!
Do you know that manual handling activities such as lifting, pushing, & carrying account for over a third of all workplace injuries? Protect the health and safety of your employees by sharing this module with them can be aware and informed of the safe lifting and handling practices!
It has probably happened to all of us before! Slips, Trips, and Falls (STFs) are the most common causes of injuries at the workplace. Help to ensure a safer work environment by sharing these 6 simple, yet essential STFs prevention tips with your employees!
Play your part in educating your delivery riders on the safe riding practices that will help keep themselves and the other road users safe!
Fire extinguishers are life-saving appliances that are common to all workplace settings, but few know the basics of how to use them properly. Use this module as part of your fire safety training to educate employees on the different types of fire extinguishers & how to operate them safely using the PASS technique.
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Onboarding Template
There is a lot of information that you may want to share with your new employees on their big first day. This onboarding template keeps it all organized for you so that you can focus on connecting with your new hires and helping them hit the ground running!
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Warehouse Employee Onboarding
Onboard your new hires fast & efficiently with this template built for all logistics and warehouse companies.
Safely and confidentially collect information on your employees vaccination status for business purposes e.g. business continuity planning.
As part of the national enhanced measures to reduce the spread of Covid-19, all employees working in high-risk settings are required to undergo mandatory Fast-and-Easy Testing (FET), using tests such as Antigen Rapid Test (ART), regardless of their vaccination status. Familiarize your staff to the ART testing procedures with this step-by-step instructional module!
As part of the national enhanced measures to reduce the spread of Covid-19, all employees working in high-risk settings are required to undergo mandatory Fast-and-Easy Testing (FET), using tests such as Antigen Rapid Test (ART), regardless of their vaccination status. Familiarize your staff to the ART testing procedures with this step-by-step instructional module!
As part of the national enhanced measures to reduce the spread of Covid-19, all employees working in high-risk settings are required to undergo mandatory Fast-and-Easy Testing (FET), using tests such as Antigen Rapid Test (ART), regardless of their vaccination status. Familiarize your staff to the ART testing procedures with this step-by-step instructional module!
Does your workplace have anyone trained in First Aid? Prepare for the unexpected to equip staff with life-saving skills. Our First Aid 101 series introduces some life-saving techniques, beginning with CPR (or Cardio-Pulmonary Resuscitation)
*Note: You should always attend / send your staff for an accredited course. Use this module only as a knowledge refresher and reference.
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Customer Newsletter
Use ArcLab’s template for mobile-ready newsletters, delivered direct to your customers. Advertise sales, events and promotions!
ArcLab’s flexibility allows for organisations to use Nano Learning modules for Public-facing Communication.
E.g. dispelling myths about Down Syndrome
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Company Newsletter
Rejuvenate boring email newsletters! Use ArcLab’s template for mobile-ready newsletters, delivered direct to staff phones. Announce company updates, and milestones. Foster community by sharing employee stories.
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Training Follow-up
Use this template to see the extent learners apply what they learnt in the job, and gather insights into workplace factors that could support or impede learning transfer. Best applied a period of time after training-end.
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Post-Training Evaluation
Nobody will commit to training that does not produce results. This post-training survey template is used by trainers to gather learners’ feedback and identify areas in the training programme that may require adjustments.
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Employee Pulse Survey
Check in with your staff on how they’re doing, and feeling about supervisors, teams, and your organisation. Use the template as-is, or add/edit/delete screens to help answer the questions that are important to your business.
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Employee Appraisal
Use our employee appraisal template to properly appraise your workforce with ArcLab. Digitally.
Use this template as an audit / inspection checklist for your F&B outlets’ hygiene. Can be used by food safety officers and outlet managers. Adapt it to fit company specifics and regulatory requirements
As we place more emphasis on sustainability and rethink the impact of our globalised world and supply chains, here is a simple module that can get your teams started on growing a small portion of their food right in their homes.
Categories
Mindfulness
Use Nano Learning for the entire learning journey, from Pre-Course Reading, In-Course Content all the way to Post-Course Assessment & Feedback
Do you run a courier or delivery service business? Train your Couriers & Delivery riders with this simple module. Adapt it to fit your company SOPs
Has your business started accepting digital payments? Go digital today! There’s a variety of digital POS in the market. Qashier is one. Here’s a module you can use to train your staff.
Has your business started accepting digital payments? Go digital today! There’s a variety of digital POS in the market. GrabPay is one. Here’s a module you can use to train your staff – in English and Chinese 中文 – 培训员工如何使用GrabPay商家应用程序.
Use this ArcLab template to create training modules to train and assess your staff’s knowledge of Singapore’s PDPA.
This is the first module in a four part series on PDPA.
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Cyber Security 101
How good are your staffs’ Cyber Security habits? With staff splitting their time in the office & WFH, use this module to convey the 101s of Cyber Security to keep your staff (and organisation) safe online
Cyber scam cases continue to rise in our increasingly digitalised society. Train your employees how to spot the signs of scams and take the necessary precautions to protect themselves! #LETSFIGHTSCAMS
Maintaining good teamwork and positive working relationships is the cornerstone of organisational success. But just how skilled are you at doing so? Find out here and discover how the key to managing relationships with others begins with the ability to first manage your own emotions.
Please contact Ms Alina Rusu at businessacademia.co | alina.rusu@businessacademia.co for your full training package.
Successful management begins with you! Learn to take control of your own thoughts and emotions by equipping yourself with these self-management techniques.
Please contact Ms Alina Rusu at businessacademia.co | alina.rusu@businessacademia.co for your full training package.
Do you act on your emotions in a way you later regret? Do you listen to reply or to understand? Learn the art of self-awareness and find out how it can facilitate effective decision making and inter-communication.
Please contact Ms Alina Rusu at businessacademia.co | alina.rusu@businessacademia.co for your full training package.
It is EQ, not IQ, that is essential in the modern workplace! Hear it first-hand from the renowned psychologist and leading scholar on emotional intelligence, Dr. Daniel Goleman, and discover the 5 key domains of EQ that determine professional success.
Please contact Ms Alina Rusu at businessacademia.co | alina.rusu@businessacademia.co for your full training package.
Categories
Emotional Competence: Pre Work
Emotional competence is the key to building a positive and happier workplace. Begin your journey to learning about how emotional competence can work for you and your organisation.
Please contact Ms Alina Rusu at businessacademia.co | alina.rusu@businessacademia.co for your full training package
Building a good customer experience does not happen by accident. It happens by design. Discover how you can foster a lifetime loyalty from your customers by bringing design thinking to your business & customer experience strategies.
Please contact Ms Alina Rusu at businessacademia.co | alina.rusu@businessacademia.co for your full training package
F&B establishments and hotels use Nano Learning to introduce to Food Hygiene Training to their employees, crucial training for every organisation.
Organisations use Nano Learning to keep staff informed of important Workplace Safety Policies & Procedures, helping them keep safe and healthy in the workplace.
Categories
Product Training
Financial Institutions use Nano Learning in various training use cases. Examples are primers in Blockchain & Business Chinese
Concept based learning involves understanding of abstract ideas and requires a much deeper level of information processing—e.g. training on leadership, communication, critical thinking, or conflict resolution skills. Use this template to start.
Use this template to focus learning on the ‘what’ of things. Adapt it to introduce or reacquaint your team to the 101s of company products and offerings, or provide information on a specific topic or policy. A more effective way to help staff retain knowledge
Description: SOPs, operating instructions, or any other ‘how-tos’ guide for your employees do not always be on a dry, boring document or manual. Create yours here with this procedure-based learning template and find out tips on how you can keep their learning more effective and engaging!
Build Standard Operating Procedures (SOPs) and other Performance Support Materials that your workforce needs for their work tasks. All readily available on their smartphones.
When your staff understand the characteristics of different difficult customer profiles, they are better-equipped to serve them & turn them into advocates of your brand. Try this template!
We want to serve our customers well. How would you like your staff to act when facing customers who are ‘difficult’? Here’s an ArcLab template. Feel free to adapt it according to your company policy & practices!
Did you know that a big part of our communication happens through NON-VERBAL means? Understanding Body Language is an extremely important skill for your customer service reps to better serve your customers. Adapt this module to suit your company policies & practices, and train your staff accordingly.
First Impressions last! Use & adapt this template to train your staff in properly greeting your customers and how to take orders and recommend what’s suitable for them.
Organisations in Hospitality, F&B and Retail industries use Nano Learning to introduce Customer Service Training to front-line staff.
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Retail Staff Onboarding
This onboarding template is built specifically for retail businesses. Use it to welcome and orientate new hires to their new job and deliver awesome experiences to your customers
ArcLab supports multiple languages. Here is a Chinese-language template you can use to onboard service crew to their new job.
餐厅服务员入职须知: 岗位职责与任务
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Service Crew Onboarding (English)
Carving out time to train and orient your new service crew can be challenging. Help your new recruits get up to speed with their roles & responsibilities right on their first day at work with this template!
Still using pen & paper to collect visitor COVID-19 health declarations? Add this module to your dashboard & print the QR code for visitors to scan and respond digitally
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New Staff Onboarding
Organisations use Nano Learning to introduce New Employees to the firm, mission, job roles, reporting supervisors & team-mates etc.
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