Tag: Retail

Customer Service Training – Service Excellence

Post author By ArcLab
Post date October 6, 2023

Enhance service quality and customer satisfaction with our Service Excellence module. Empower your service team with the skills needed for exceptional customer experiences and improved operational efficiency. Suitable for customer-facing businesses like F&B, hospitality and all customer-facing roles.

This module aims to coach your staff on how to foster a positive image and learn to meet customer needs. Help your workers to understand what it means to go the extra mile in service and putting it into practice by prioritising effective communication, and skilfully handle feedback for continuous improvement.

Embark on a transformative journey to Customer Service Excellence, where exceptional service isn’t just a goal—it’s the standard.

Languages: English, Chinese, Bahasa, Tamil. Add your own language selection with SmartTranslate™️.

Tags Customer Service, F&B, Retail

Customer Service Discover Learning Library (NEW!)

Customer Service Training – Handling Feedback

Post author By ArcLab
Post date October 5, 2023

Train your staff to unlock the power of exceptional customer service. Gain insights on how to enhance customer satisfaction and build lasting relationships that elevate your business or career to new heights!

This training module offers practical strategies for actively listening to customers, empathising with their concerns, and crafting effective responses. Learn how to transform customer feedback into opportunities for improvement, fostering stronger customer relationships and enhancing your reputation.

Languages: English, Chinese, Bahasa, Tamil. Add your own language selection with SmartTranslate™️.

Tags Customer Service, F&B, Retail

Customer Service Discover Learning Library (NEW!) Soft Skills Training

Customer Service Training – Professional Image

Post author By ArcLab
Post date September 12, 2023

This training module explores the vital role that a professional image plays in customer service. It highlights how having a professional image can influence customer perception satisfaction, loyalty, and overall business success. Discover the power of a polished professional image in customer service and unlock the key to exceptional customer experiences.

Languages: English, Chinese, Bahasa, Tamil. Add your own language selection with SmartTranslate™️.

Tags Customer Service, F&B, Retail

Discover Learning Library (NEW!) Soft Skills Training Training Modules

Retail – Art of Upselling

Post author By ArcLab
Post date September 10, 2023

Equip your staff with this training module to unleash their sales potential and boost your business. Develop essential skills to boost revenue and maximizing profits.

This module will guide you through how to understand customers needs, preferences and pain points. We look at:
– How active listening plays a part in upselling.
– Why is it important to know the features and benefits of product.
– Understand how effective communication is key customer satisfaction.

Master the art of upselling by overcoming challenges and elevate your retail game!

Languages: English, Chinese, Bahasa, Tamil. Add your own language selection with SmartTranslate™️.

Produced with SmartTransform™️.

Tags Retail, Sales

Discover Learning Library (NEW!) Training Modules

Retail – Product Placement

Post author By ArcLab
Post date September 9, 2023

Train your staff with this module which aims to impart valuable insights and skills for effective placement of products within a retail environment. Understand how to design an effective store layout for attracting and retaining customers. Learn how customer behavior is essential for successful product placement. Know what is planogram and how it can influence purchasing decisions, helping you optimize product placement for increased sale.

Languages: English, Chinese, Bahasa, Tamil. Add your own language selection with SmartTranslate™️.

Produced with reference:
https://www.ukpos.com/knowledge-hub/why-is-product-placement-important

Tags Marketing, Retail, Sales

Discover Learning Library (NEW!)

Retail – Visual Merchandising

Post author By ArcLab
Post date September 5, 2023

Train your staff on the dynamic skills of retail visual merchandising! Empower your team with the ability to create an inviting atmosphere that tells a brand’s story, entices customers, and ultimately boosts sales.

In this training module, discover the magic of retail visual merchandising by unlocking the secrets to attracting, engaging, and delighting customers.

Languages: English, Chinese, Bahasa, Tamil. Add your own language selection with SmartTranslate™️.

Produced with reference: https://www.brightpearl.com/blog/what-is-retail-merchandising-a-complete-guide

Tags Marketing, Retail

Discover Learning Library (NEW!) Training Modules

Retail Training – Retail Merchandising

Post author By ArcLab
Post date September 4, 2023

This module equips you with the insights and skills necessary to curate irresistible shopping experiences. Navigate consumer behaviour and make informed merchandising decisions that contribute to the overall growth and profitability of your retail business

Languages: English, Chinese, Bahasa, Tamil. Add your own language selection with SmartTranslate™️.

Produced with reference: https://sra.org.sg

Tags Retail, Sales

Memos & Circulars

Customer Newsletter

Post author By ArcLab
Post date April 28, 2021

Use ArcLab’s template for mobile-ready newsletters, delivered direct to your customers. Advertise sales, events and promotions!

Tags F&B, Marketing, Retail

Digital SOPs Technical Skills Training

Qashier POS: Operating Procedure

Post author By ArcLab
Post date April 28, 2021

Has your business started accepting digital payments? Go digital today! There’s a variety of digital POS in the market. Qashier is one. Here’s a module you can use to train your staff.

Tags F&B, Retail, SOP

Digital SOPs Technical Skills Training

GrabPay Merchant POS Tutorial | 如何使用GrabPay商家应用程序

Post author By ArcLab
Post date April 28, 2021

Has your business started accepting digital payments? Go digital today! There’s a variety of digital POS in the market. GrabPay is one. Here’s a module you can use to train your staff – in English and Chinese 中文 – 培训员工如何使用GrabPay商家应用程序.

Tags F&B, Retail, SOP

Customer Service Soft Skills Training

Customer Service (4 Types of Difficult Customers)

Post author By ArcLab
Post date April 12, 2021

When your staff understand the characteristics of different difficult customer profiles, they are better-equipped to serve them & turn them into advocates of your brand. Try this template!

Tags Customer Service, F&B, Retail, Sales

Customer Service Soft Skills Training

Customer Service (Serving Difficult Customers)

Post author By ArcLab
Post date April 12, 2021

We want to serve our customers well. How would you like your staff to act when facing customers who are ‘difficult’? Here’s an ArcLab template. Feel free to adapt it according to your company policy & practices!

Tags Customer Service, F&B, Retail, Sales

Customer Service Soft Skills Training

Customer Service: The Art of Body Language

Post author By ArcLab
Post date April 12, 2021

Did you know that a big part of our communication happens through NON-VERBAL means? Understanding Body Language is an extremely important skill for your customer service reps to better serve your customers. Adapt this module to suit your company policies & practices, and train your staff accordingly.

Tags Customer Service, F&B, Retail, Sales

Customer Service Soft Skills Training

Customer Service Training

Post author By ArcLab
Post date April 12, 2021

Organisations in Hospitality, F&B and Retail industries use Nano Learning to introduce Customer Service Training to front-line staff.

Tags Customer Service, F&B, Retail, Sales

Onboarding

Retail Staff Onboarding

Post author By ArcLab
Post date April 12, 2021

This onboarding template is built specifically for retail businesses. Use it to welcome and orientate new hires to their new job and deliver awesome experiences to your customers

Tags Onboarding, Retail

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