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Customer Service Forms & Checklists

Customer Feedback Form

Forget Pen-and-paper feedback forms. Add this template to your dashboard, edit it to your brand and print the QR code for customers to give feedback to help improve your operations.

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Customer Service Training Modules

Customer Service (4 Types of Difficult Customers)

When your staff understand the characteristics of different difficult customer profiles, they are better-equipped to serve them & turn them into advocates of your brand. Try this template!

Categories
Customer Service Training Modules

Customer Service (Serving Difficult Customers)

We want to serve our customers well. How would you like your staff to act when facing customers who are ‘difficult’? Here’s an ArcLab template. Feel free to adapt it according to your company policy & practices!

Categories
Customer Service Training Modules

Customer Service (The Art of Body Language)

Did you know that a big part of our communication happens through NON-VERBAL means? Understanding Body Language is an extremely important skill for your customer service reps to better serve your customers. Adapt this module to suit your company policies & practices, and train your staff accordingly.

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Customer Service Training Modules

Customer Service: Greeting & Order-Taking

First Impressions last! Use & adapt this template to train your staff in properly greeting your customers and how to take orders and recommend what’s suitable for them.

Categories
Customer Service Training Modules

Customer Service Training

Organisations in Hospitality, F&B and Retail industries use Nano Learning to introduce Customer Service Training to front-line staff.