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Tag: F&B

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Customer Service Discover Learning Library (NEW!)

Customer Service Training – Service Excellence

Enhance service quality and customer satisfaction with our Service Excellence module. Empower your service team with the skills needed for exceptional customer experiences and improved operational efficiency. Suitable for customer-facing businesses like F&B, hospitality and all customer-facing roles.

This module aims to coach your staff on how to foster a positive image and learn to meet customer needs. Help your workers to understand what it means to go the extra mile in service and putting it into practice by prioritising effective communication, and skilfully handle feedback for continuous improvement.

Embark on a transformative journey to Customer Service Excellence, where exceptional service isn’t just a goal—it’s the standard.

Languages: English, Chinese, Bahasa, Tamil. Add your own language selection with SmartTranslate™️.

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Customer Service Discover Learning Library (NEW!)

Customer Service Training – Handling Feedback

Train your staff to unlock the power of exceptional customer service. Gain insights on how to enhance customer satisfaction and build lasting relationships that elevate your business or career to new heights!

This training module offers practical strategies for actively listening to customers, empathising with their concerns, and crafting effective responses. Learn how to transform customer feedback into opportunities for improvement, fostering stronger customer relationships and enhancing your reputation.

Languages: English, Chinese, Bahasa, Tamil. Add your own language selection with SmartTranslate™️.

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Customer Service Digital SOPs Discover Learning Library (NEW!)

Customer Service Training – Service Sequence

First impressions matter! In this training module, you will master the art of the perfect customer service greeting. You will also gain understanding on the service sequence to create a warm, welcoming, and memorable experience for every customer. Elevate your customer service game by starting with a friendly hello!

Languages: English, Chinese, Bahasa, Tamil. Add your own language selection with SmartTranslate™️.

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Customer Service Discover Learning Library (NEW!) Soft Skills Training

Customer Service Training – Professional Image

This training module explores the vital role that a professional image plays in customer service. It highlights how having a professional image can influence customer perception satisfaction, loyalty, and overall business success. Discover the power of a polished professional image in customer service and unlock the key to exceptional customer experiences.

Languages: English, Chinese, Bahasa, Tamil. Add your own language selection with SmartTranslate™️.

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Discover Learning Library (NEW!) Training Modules Workplace Safety & Health

Food Safety Training – Cross-Contamination

This module is designed to equip your chefs, food handlers in the kitchen, and back-of-house staff with the knowledge and skills necessary to maintain hygiene standards and prevent the spread of harmful bacteria.

Explore the various sources of cross-contamination, including surfaces, equipment, and even personnel. Understand how cross-contamination occurs and its potential consequences on public health.

Languages: English, Chinese, Bahasa, Tamil. Add your own language selection with SmartTranslate™️.

Produced with reference: https://www.sfa.gov.sg

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Discover Learning Library (NEW!) Workplace Safety & Health

Food Safety – Audit Checklist

Ensure a secure culinary experience with our comprehensive Food Safety Checklist. Your outlet managers or inspection team can use this module as an Inspection Checklist as they visit your outlets & premises for their routine checks.

Safeguard your kitchen, protect your customers, and meet regulatory standards effortlessly.

Languages: English, Chinese, Bahasa, Tamil. Add your own language selection with SmartTranslate™️.

Produced with reference: https://www.sfa.gov.sg

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Discover Learning Library (NEW!) Training Modules Workplace Safety & Health

Food Safety Training – Pest Management

Delve into this crucial comprehensive module that unveils the secrets to maintaining a pest-free environment. Learn how to ensure that your ingredients remain untainted and your kitchen remains a haven of hygiene.

Languages: English, Chinese, Bahasa, Tamil. Add your own language selection with SmartTranslate™️.

Produced with reference: https://www.sfa.gov.sg

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Discover Learning Library (NEW!) Training Modules

Food Safety Training – PPE

This module shares with workers on what Personal Protective Equipment (PPE) is and their proper usage. Help your workers to take proactive steps to protect themselves, colleagues, and guests – ensuring a hygienic and safe food preparation environment.

Languages: English, Chinese, Bahasa, Tamil. Add your own language selection with SmartTranslate™️.

Produced with ArcLab SmartTransform®

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Discover Learning Library (NEW!) Training Modules Workplace Safety & Health

Food Safety Training – Handle Food Safely

Unlock the mastery of safe culinary practice with this module that takes you on a transformative journey through the intricate art of safe food handling. Learn the important practices that stand between you and food-borne hazards as your team prepares customer meals.

Languages: English, Chinese, Bahasa, Tamil. Add your own language selection with SmartTranslate™️.

Produced with reference: https://www.sfa.gov.sg

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Discover Learning Library (NEW!) Technical Skills Training Training Modules Workplace Safety & Health

Food Safety Training – Safe Ingredients

Unveil the essence of culinary integrity with this concise yet vital module that illuminates the critical role safe ingredients selection plays in upholding the health and trust of your culinary creations. Learn how safe ingredient selection plays a critical role in ensuring the health and well-being of all who gather around the table.

Languages: English, Chinese, Bahasa, Tamil. Add your own language selection with SmartTranslate™️.

Produced with reference: https://www.sfa.gov.sg

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Discover Learning Library (NEW!) Onboarding Training Modules Workplace Safety & Health

Food Safety Training – Personal Hygiene

Discover the essential guide to safeguarding your health. From effective handwashing techniques to understanding how personal hygiene and proper protective measures unite to create a safe and hygienic kitchen environment.

Languages: English, Chinese, Bahasa, Tamil. Add your own language selection with SmartTranslate™️.

Produced with reference: https://www.sfa.gov.sg

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Digital SOPs Emergency Response Memos & Circulars

COVID-19 Safe Management for F&B (English)

Here are the COVID-19 Safe Management Measures that F&B Establishments in Singapore are required to comply with. Let’s work together to keep our diners & staff safe.

Template created in collaboration with 4Fingers Singapore, with information from Enterprise Singapore.

[Template created in 2021. May no longer be current – please check official regulations]

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Digital SOPs Emergency Response Memos & Circulars

餐饮业所需遵守的安全管理措施（中文）

餐饮业者所需知的安全管理措施。请用来检查并向员工传达。让我们继续并肩对抗冠状病毒！
向肥雄餐饮集团致谢，合作编写。[模板创建于2021年。可能不再是当前需要 – 请检查官方规定]

Here are COVID-19 Safe Management Measures that F&B Establishments in Singapore need to put in place for Phase 3 (Heightened Alert). Let’s work together to keep our diners & staff safe. Template created in collaboration with Fei Siong Group, with information from Enterprise Singapore.[Template created in 2021. May no longer be current – please check official regulations]

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Memos & Circulars Workplace Safety & Health

6 Tips to Prevent Slips, Trips, & Falls at the Workplace

It has probably happened to all of us before! Slips, Trips, and Falls (STFs) are the most common causes of injuries at the workplace. Help to ensure a safer work environment by sharing these 6 simple, yet essential STFs prevention tips with your employees!

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Memos & Circulars

Customer Newsletter

Use ArcLab’s template for mobile-ready newsletters, delivered direct to your customers. Advertise sales, events and promotions!

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Forms & Checklists

Food Safety Inspection Checklist

Use this template as an audit / inspection checklist for your F&B outlets’ hygiene. Can be used by food safety officers and outlet managers. Adapt it to fit company specifics and regulatory requirements 

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Forms & Checklists

Food Hygiene Practical Assessment

F&B Businesses: Use this Inspection module as a Checklist for Ops & Restaurant managers to inspect the back-of-house and ensure staff understand and follow Food Hygiene practices.

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Digital SOPs Technical Skills Training

Qashier POS: Operating Procedure

Has your business started accepting digital payments? Go digital today! There’s a variety of digital POS in the market. Qashier is one. Here’s a module you can use to train your staff.

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Digital SOPs Technical Skills Training

GrabPay Merchant POS Tutorial | 如何使用GrabPay商家应用程序

Has your business started accepting digital payments? Go digital today! There’s a variety of digital POS in the market. GrabPay is one. Here’s a module you can use to train your staff – in English and Chinese 中文 – 培训员工如何使用GrabPay商家应用程序.

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Digital SOPs Memos & Circulars Technical Skills Training

Food Hygiene Practical Training

F&B establishments and hotels use Nano Learning to introduce to Food Hygiene Training to their employees, crucial training for every organisation.

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Customer Service Soft Skills Training

Customer Service (4 Types of Difficult Customers)

When your staff understand the characteristics of different difficult customer profiles, they are better-equipped to serve them & turn them into advocates of your brand. Try this template!

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Customer Service Soft Skills Training

Customer Service (Serving Difficult Customers)

We want to serve our customers well. How would you like your staff to act when facing customers who are ‘difficult’? Here’s an ArcLab template. Feel free to adapt it according to your company policy & practices!

Categories
Customer Service Soft Skills Training

Customer Service: The Art of Body Language

Did you know that a big part of our communication happens through NON-VERBAL means? Understanding Body Language is an extremely important skill for your customer service reps to better serve your customers. Adapt this module to suit your company policies & practices, and train your staff accordingly.

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Customer Service Digital SOPs Soft Skills Training

Customer Service: Greeting & Order-Taking

First Impressions last! Use & adapt this template to train your staff in properly greeting your customers and how to take orders and recommend what’s suitable for them.

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Customer Service Soft Skills Training

Customer Service Training

Organisations in Hospitality, F&B and Retail industries use Nano Learning to introduce Customer Service Training to front-line staff.

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Onboarding

餐厅服务员入职须知: 岗位职责与任务 (中文) |Service Crew Onboarding (Chinese)

ArcLab supports multiple languages. Here is a Chinese-language template you can use to onboard service crew to their new job.
餐厅服务员入职须知: 岗位职责与任务

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Onboarding

Service Crew Onboarding (English)

Carving out time to train and orient your new service crew can be challenging. Help your new recruits get up to speed with their roles & responsibilities right on their first day at work with this template!

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