Tag: Sales

Retail – Art of Upselling

Post author By ArcLab
Post date September 10, 2023

Equip your staff with this training module to unleash their sales potential and boost your business. Develop essential skills to boost revenue and maximizing profits.

This module will guide you through how to understand customers needs, preferences and pain points. We look at:
– How active listening plays a part in upselling.
– Why is it important to know the features and benefits of product.
– Understand how effective communication is key customer satisfaction.

Master the art of upselling by overcoming challenges and elevate your retail game!

Languages: English, Chinese, Bahasa, Tamil. Add your own language selection with SmartTranslate™️.

Produced with SmartTransform™️.

Tags Retail, Sales

Discover Learning Library (NEW!) Training Modules

Retail – Product Placement

Post author By ArcLab
Post date September 9, 2023

Train your staff with this module which aims to impart valuable insights and skills for effective placement of products within a retail environment. Understand how to design an effective store layout for attracting and retaining customers. Learn how customer behavior is essential for successful product placement. Know what is planogram and how it can influence purchasing decisions, helping you optimize product placement for increased sale.

Languages: English, Chinese, Bahasa, Tamil. Add your own language selection with SmartTranslate™️.

Produced with reference:
https://www.ukpos.com/knowledge-hub/why-is-product-placement-important

Tags Marketing, Retail, Sales

Discover Learning Library (NEW!) Training Modules

Retail Training – Retail Merchandising

Post author By ArcLab
Post date September 4, 2023

This module equips you with the insights and skills necessary to curate irresistible shopping experiences. Navigate consumer behaviour and make informed merchandising decisions that contribute to the overall growth and profitability of your retail business

Languages: English, Chinese, Bahasa, Tamil. Add your own language selection with SmartTranslate™️.

Produced with reference: https://sra.org.sg

Tags Retail, Sales

Customer Service Forms & Checklists

Customer Feedback Form

Post author By ArcLab
Post date April 28, 2021

Forget Pen-and-paper feedback forms. Add this template to your dashboard, edit it to your brand and print the QR code for customers to give feedback to help improve your operations.

Tags Feedback, Form, Sales

Customer Service Soft Skills Training

Customer Service (4 Types of Difficult Customers)

Post author By ArcLab
Post date April 12, 2021

When your staff understand the characteristics of different difficult customer profiles, they are better-equipped to serve them & turn them into advocates of your brand. Try this template!

Tags Customer Service, F&B, Retail, Sales

Customer Service Soft Skills Training

Customer Service (Serving Difficult Customers)

Post author By ArcLab
Post date April 12, 2021

We want to serve our customers well. How would you like your staff to act when facing customers who are ‘difficult’? Here’s an ArcLab template. Feel free to adapt it according to your company policy & practices!

Tags Customer Service, F&B, Retail, Sales

Customer Service Soft Skills Training

Customer Service: The Art of Body Language

Post author By ArcLab
Post date April 12, 2021

Did you know that a big part of our communication happens through NON-VERBAL means? Understanding Body Language is an extremely important skill for your customer service reps to better serve your customers. Adapt this module to suit your company policies & practices, and train your staff accordingly.

Tags Customer Service, F&B, Retail, Sales

Customer Service Digital SOPs Soft Skills Training

Customer Service: Greeting & Order-Taking

Post author By ArcLab
Post date April 12, 2021

First Impressions last! Use & adapt this template to train your staff in properly greeting your customers and how to take orders and recommend what’s suitable for them.