No time to train before the next sale starts
Festive periods and monthly sales don't wait for a training calendar. Move onboarding and product training online so new hires can pick it up on their phone whenever they have a spare ten minutes.
Keep every outlet on the same page
Product information, codes of conduct and regulations change more often than most retail training keeps up with. Push an update once, and every outlet sees the same current version, in whatever language each team member needs.
Training in your team's own language
SmartTranslate AI lets managers write once and deliver training in multiple languages, so a multilingual retail floor works to one consistent standard.
"By breaking down the training into small, easily digestible modules that can be completed within short timeframes, ArcLab Nano-Learning offers convenience, flexibility, and engaging content."
Polar Puffs & Cakes, retail and F&B
Training records that don't depend on Singpass
Retail teams mix full-timers, part-timers and work pass holders across outlets. ArcLab keeps each person's training record against their own link, with no Singpass login or paper form needed.
Why records shouldn't depend on Singpass →Training for the Progressive Wage Model (PWM)
Retail is a Progressive Wage Model sector, with WSQ training requirements for retail staff. ArcLab keeps your team current between courses and keeps a record of the training you run in-house.
Read the PWM and OPW guide →Frequently asked questions
How does ArcLab fit with Progressive Wage Model training requirements?
PWM training is built around WSQ courses from accredited providers, and ArcLab doesn't replace them. Use ArcLab for product, service and SOP training between courses, with a record of who completed what.
How can I train my workers to improve service excellence and customer experience?
The best approach is a blended learning model. Using ArcLab to deliver training through modules are ideal for foundational knowledge and compliance training because they offer flexibility, comprehensive assessments, efficient certification. However, mastering customer service skills often requires hands-on experience. Deliver your training through both short-form text and video screen types, and access your learners’ understanding of the topic through a wide variety of assessment screen types.