I often get asked, “How does ArcLab use ArcLab?”
Great question! We’re in the privileged position to share with you how we use ArcLab because…ahem, we built the tool (and continue to improve it as we receive feedback and iterate to solve customer needs).
Let’s walk you through how the ArcLab team uses ArcLab, and share some ideas on how you can stretch the limits of ArcLab to more easily & effectively train & support your workforce. Anytime, anywhere.
New Hire Onboarding & Training
We built ArcLab to empower organisations to easily create & distribute training. Naturally, we ‘dogfood’ ArcLab for our team’s onboarding & training.
New ArcLab-bers and interns receive a personalised link to an ArcLab module on their 1st day. The module walks through ArcLab’s vision & mission, introduces teammates and basic work processes. This particular link can be referenced again repeatedly so it serves as a reference in the early (or not so early) days.
Doing new hire onboarding via the ArcLab mobile learning module beats having clunky ring-folders dumped on the new hire’s desk with no context whatsoever on the SOPs or training. In fact, a well-onboarded staff through ArcLab can get up-to-speed to begin work within the same day, helping your organisation’s operations much more quickly.
See how simple it is to create your organisation’s own onboarding module on ArcLab.
Performance Support / Digital Manuals
The onboarding module I talked about earlier is the new ArcLab-ber’s 1st digital manual.
As our organisation grows, more specific and targetted modules are getting created to document train team members. We call these Digital SOPs or Performance Support modules, which are used to support team members in their day-to-day work, as a reference guide. Hence — “Performance. Support”. They’re really useful as an SOP manual that’s always accessible on our phone (Say goodbye to bulky training manuals!).
Amidst the COVID-19 pandemic, Performance Support modules aka Digital SOPs were of immense help to organisations who had to very quickly set up split teams and remote-work arrangements. ArcLab modules created by them, as well as by us (see ArcLab’s COVID-19-related modules in ArcLab Discover) helped workers thrust into unfamiliar working arrangements to set up their home workstations, and still have the resources (now digital) to do their work.
For ease of organisation, we group these Performance Support / Digital SOPs into folders right in the ArcLab dashboard, which are shared as a “Learner Dashboard” with specific groups of team members depending on job function. ArcLab-bers can then easily refer to their required modules when they need to reference or refresh their knowledge.
(One other Easter egg for you: I’ve converted several of our presentations from Powerpoint / Google Slides into ArcLab modules, which makes for much better presentations. E.g. this presentation for HR managers).
To help organisations to confirm staffs’ knowledge retention, we also built Assessment Screens like Multiple-Choice, Open-Ended Questions, Word Unscramble in the ArcLab platform (that’s for a start; we’re adding more!).
i.e., we use ArcLab modules to test and assess understanding of what had been trained before. Learner performance is then immediately reflected in the administrator’s dashboard, and any needed follow-up can be done quickly.
We saw a lot of this during COVID-19-induced lockdowns in 2020. Organisations whose staff had were not able to operate remotely (e.g. retail or F&B companies — how does one “remotely” cook/serve diners or man a shopfront?) took the ‘down time’ to train & assess their staff in product, service training etc. Obviously these now had to be done digitally.
Then when the lockdowns were lifted, staff were now refreshed in their knowledge, and many learnt new things too, to do their jobs better as many of these companies pivoted to delivery and e-commerce models. F&B operators saw food delivery helping to offset post-Covid impact of safe distancing reduced dine-in capacity, and e-commerce helped add back some topline to retailers.
These new business and operating models also require new skills and new training — and we can now use ArcLab learning modules to efficiently deliver them to staff and assess knowledge retention.
Employee Surveys, Polls and many more
We also use ArcLab as a Dipstick Polling Tool — via ArcLab’s Poll Screen and/or Likert Scale Screen. This can be votes on features, text copy choices, icon design, or even simply what to ‘tapao’ for lunch. With data at the forefront of companies’ decision-making, at ArcLab, we walk the talk and ‘dogfood’ it.
In fact, ArcLab’s customers have used our platform for Employee Appraisals, Peer Ratings, Employee Engagement Surveys and many more. It’s simply down to the imagination of the company’s HR and L&D team to utilise the full features of ArcLab’s platform, built for simplicity and flexibility. It solves yet another pain point of how companies can easily solicit views and use data in their decision-making.
We also used ArcLab to create a Visitor Health Declaration Form, helpful for COVID-19 related contact tracing.
Visitors to the office can now log their contact details in a contactless fashion (more hygienic) and their contact data stored digitally and securely. This beats using pen & paper which is environmentally-unfriendly. This also avoids loose sheets of paper which could run foul of Personal Privacy Data Protection laws.
Public Communication Modules
A more interesting use case is how ArcLab marketing uses ArcLab for, well, marketing.
ArcLab modules can be set to public, which we can include in emails, EDMs, social media posts as well as blogs like these
For example, see this really fun public education module that Martin our Learning Designer made to educate the public on local attractions that families can go to during the year-end holidays last year.
ArcLab modules are interactive, rich-media, and can provide an immersive educational experience beyond just a static poster.
That’s great, engaging communication. Win-win-win.
We hope you found useful — all the different ways that ArcLab uses ArcLab.
You can easily adopt them for your own organisation. Simply head to ArcLab Discover:
Explore the different modules, and remix any module template that you like DIRECTLY into your ArcLab dashboard, e.g. the Onboarding module.
One-click, and you’re all set to edit and roll the module out to your team!
We can’t wait to see what you come up with to easily upskill & provide performance support to your workforce.
And please reach out at any time.