Tag: F&B

Customer Service Training – Service Excellence

Post author By ArcLab
Post date October 6, 2023

Enhance service quality and customer satisfaction with our Service Excellence module. Empower your service team with the skills needed for exceptional customer experiences and improved operational efficiency. Suitable for customer-facing businesses like F&B, hospitality and all customer-facing roles.

This module aims to coach your staff on how to foster a positive image and learn to meet customer needs. Help your workers to understand what it means to go the extra mile in service and putting it into practice by prioritising effective communication, and skilfully handle feedback for continuous improvement.

Embark on a transformative journey to Customer Service Excellence, where exceptional service isn’t just a goal—it’s the standard.

Languages: English, Chinese, Bahasa, Tamil. Add your own language selection with SmartTranslate™️.

Tags Customer Service, F&B, Retail

Customer Service Discover Learning Library (NEW!)

Customer Service Training – Handling Feedback

Post author By ArcLab
Post date October 5, 2023

Train your staff to unlock the power of exceptional customer service. Gain insights on how to enhance customer satisfaction and build lasting relationships that elevate your business or career to new heights!

This training module offers practical strategies for actively listening to customers, empathising with their concerns, and crafting effective responses. Learn how to transform customer feedback into opportunities for improvement, fostering stronger customer relationships and enhancing your reputation.

Languages: English, Chinese, Bahasa, Tamil. Add your own language selection with SmartTranslate™️.

Tags Customer Service, F&B, Retail

Customer Service Digital SOPs Discover Learning Library (NEW!)

Customer Service Training – Service Sequence

Post author By ArcLab
Post date September 14, 2023

First impressions matter! In this training module, you will master the art of the perfect customer service greeting. You will also gain understanding on the service sequence to create a warm, welcoming, and memorable experience for every customer. Elevate your customer service game by starting with a friendly hello!

Languages: English, Chinese, Bahasa, Tamil. Add your own language selection with SmartTranslate™️.

Tags Customer Service, Detail, F&B

Customer Service Discover Learning Library (NEW!) Soft Skills Training

Customer Service Training – Professional Image

Post author By ArcLab
Post date September 12, 2023

This training module explores the vital role that a professional image plays in customer service. It highlights how having a professional image can influence customer perception satisfaction, loyalty, and overall business success. Discover the power of a polished professional image in customer service and unlock the key to exceptional customer experiences.

Languages: English, Chinese, Bahasa, Tamil. Add your own language selection with SmartTranslate™️.

Tags Customer Service, F&B, Retail

Discover Learning Library (NEW!) Training Modules Workplace Safety & Health

Food Safety Training – Cross-Contamination

Post author By ArcLab
Post date August 26, 2023

This module is designed to equip your chefs, food handlers in the kitchen, and back-of-house staff with the knowledge and skills necessary to maintain hygiene standards and prevent the spread of harmful bacteria.

Explore the various sources of cross-contamination, including surfaces, equipment, and even personnel. Understand how cross-contamination occurs and its potential consequences on public health.

Languages: English, Chinese, Bahasa, Tamil. Add your own language selection with SmartTranslate™️.

Produced with reference: https://www.sfa.gov.sg

Tags F&B, Food Safety, Hygiene

Discover Learning Library (NEW!) Workplace Safety & Health

Food Safety – Audit Checklist

Post author By ArcLab
Post date August 25, 2023

Ensure a secure culinary experience with our comprehensive Food Safety Checklist. Your outlet managers or inspection team can use this module as an Inspection Checklist as they visit your outlets & premises for their routine checks.

Safeguard your kitchen, protect your customers, and meet regulatory standards effortlessly.

Languages: English, Chinese, Bahasa, Tamil. Add your own language selection with SmartTranslate™️.

Produced with reference: https://www.sfa.gov.sg

Tags Audit, Compliance, F&B, Food Safety

Discover Learning Library (NEW!) Training Modules Workplace Safety & Health

Food Safety Training – Pest Management

Post author By ArcLab
Post date August 25, 2023

Delve into this crucial comprehensive module that unveils the secrets to maintaining a pest-free environment. Learn how to ensure that your ingredients remain untainted and your kitchen remains a haven of hygiene.

Languages: English, Chinese, Bahasa, Tamil. Add your own language selection with SmartTranslate™️.

Produced with reference: https://www.sfa.gov.sg

Tags F&B, Food Safety, Hygiene

Discover Learning Library (NEW!) Training Modules

Food Safety Training – PPE

Post author By ArcLab
Post date August 25, 2023

This module shares with workers on what Personal Protective Equipment (PPE) is and their proper usage. Help your workers to take proactive steps to protect themselves, colleagues, and guests – ensuring a hygienic and safe food preparation environment.

Languages: English, Chinese, Bahasa, Tamil. Add your own language selection with SmartTranslate™️.

Produced with ArcLab SmartTransform®

Tags F&B, Food Safety, Hygiene

Discover Learning Library (NEW!) Training Modules Workplace Safety & Health

Food Safety Training – Handle Food Safely

Post author By ArcLab
Post date August 25, 2023

Unlock the mastery of safe culinary practice with this module that takes you on a transformative journey through the intricate art of safe food handling. Learn the important practices that stand between you and food-borne hazards as your team prepares customer meals.

Languages: English, Chinese, Bahasa, Tamil. Add your own language selection with SmartTranslate™️.

Produced with reference: https://www.sfa.gov.sg

Tags F&B, Food Safety, Hygiene

Discover Learning Library (NEW!) Technical Skills Training Training Modules Workplace Safety & Health

Food Safety Training – Safe Ingredients

Post author By ArcLab
Post date August 25, 2023

Unveil the essence of culinary integrity with this concise yet vital module that illuminates the critical role safe ingredients selection plays in upholding the health and trust of your culinary creations. Learn how safe ingredient selection plays a critical role in ensuring the health and well-being of all who gather around the table.

Languages: English, Chinese, Bahasa, Tamil. Add your own language selection with SmartTranslate™️.

Produced with reference: https://www.sfa.gov.sg

Tags F&B, Food Safety, Hygiene

Discover Learning Library (NEW!) Onboarding Training Modules Workplace Safety & Health

Food Safety Training – Personal Hygiene

Post author By ArcLab
Post date August 25, 2023

Discover the essential guide to safeguarding your health. From effective handwashing techniques to understanding how personal hygiene and proper protective measures unite to create a safe and hygienic kitchen environment.

Languages: English, Chinese, Bahasa, Tamil. Add your own language selection with SmartTranslate™️.

Produced with reference: https://www.sfa.gov.sg

Tags F&B, Food Safety, Hygiene

Digital SOPs Emergency Response Memos & Circulars

COVID-19 Safe Management for F&B (English)

Post author By ArcLab
Post date April 12, 2022

Here are the COVID-19 Safe Management Measures that F&B Establishments in Singapore are required to comply with. Let’s work together to keep our diners & staff safe.

Template created in collaboration with 4Fingers Singapore, with information from Enterprise Singapore.

[Template created in 2021. May no longer be current – please check official regulations]

Tags Compliance, COVID, F&B, Health