ArcLab Learner’s Manual (English)

Click here to view and/or download manual guide for your learners.

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Learner Groups

Note: Please refer to our previous ArcLab User Guide if you’re still using the earlier version of the Learner Management System. 

Learner Groups are a great way for you to organise all your learners on Arclab. You can group your learners based on their region, location, department, cohort, employment statuses, job roles, worksites, outlets etc. 

Learner Groups are especially useful if you have differentiated training content for different groups of learners in your organisation or if you wish to be able to compare learning performance between different groups (e.g. outlet A vs outlet B). 

Creating Learner Groups

1. Click the Groups tab on your Learners Dashboard.

2. Click + Create New Group.

3. Enter Group Name and Description of the Learner Group.

4. Click Manage Learners to allocate learners into the Learner Group. Then, click Update.

5. Click on Manage Subgroups to allocate other Learner Subgroups into the Learner Group (i.e. “Supergroup”). Then, click Update.

6. Once done, click on Save Changes.

7. You can also allocate learners into your Learner Groups from the People tab on your Learners Dashboard. Select the learners with the checkbox, then click the Add To button at the top. Select the group(s) that you want to add the learners into, then click + Bulk Add

8. To bulk allocate learners into your Learner Groups using an Excel spreadsheet, go to the People tab on your Learners Dashboard, click Upload > Download. Enter the group(s) for each learner under the Groups column of the spreadsheet. Then, reupload the updated spreadsheet onto your Learners Dashboard. 

Bulk Create Learner Groups

1. Go to the Groups tab of your Learners Dashboard, then click the Upload button.

2. Click View to view a template of the Excel spreadsheet to be uploaded. You may also access it directly here.

3. Click File Download > Microsoft Excel (.xlsx).

4. Using the template provided, enter the relevant group names and group descriptions (optional) into the respective columns accordingly. Keep all column headers unchanged

5. On your Learners Dashboard > Upload, drag & drop or click on the file drop zone to upload your completed Excel spreadsheet. 

6. Check and ensure that your learner group details are correct, then click Confirm.

Bulk Add To / Edit / Delete Existing Learner Groups

1. Go to Learners Dashboard > Upload > Download.

2. Enter the new learner groups & descriptions (optional) into the respective columns accordingly. You may leave the ArcLab ID column empty for the new learner groups. You may also edit or delete the existing learner groups but do not modify or delete the ArcLab ID column of the existing learner groups. Keep all column headers unchanged. 

3. On your Learners Dashboard > Upload, drag & drop or click on the file drop zone to upload your updated Excel spreadsheet. 

4. Check and ensure that your learner group details are correct/updated, then click Confirm.

Editing Learner Groups

1. You can perform a quick edit of your Learner Group’s name & description in-line by clicking on the Edit icon. 

2. You can delete your Learner Groups by clicking on the Thrash Bin icon. Deleting Learner Groups does not delete the learners within.

3. To re-allocate Learners/Learner Subgroups in your Learner Group, click on the Details icon.

4. Click Manage Learners or Manage Subgroups to perform your re-allocation of Learners and Learner Subgroups for the Learner Group accordingly. Then, click Update.

5. Once done, click on Save Changes.

FAQ

Yes, learners can be allocated into multiple different Learner Groups. 

A Supergroup is a higher-level group that consists of multiple Learner Subgroups. For example, you may have individual Learner Groups for your Service Crew, Restaurant Managers, Chefs, and Baristas. You may allocate these groups together to form a Supergroup: “Operations Staff“. 

This way, if you have training content for all the operations staff in your organisation, you can simply assign the Supergroup: “Operations Staff” to your folder/module rather than having to assign each Learner Group (i.e. Service Crew, Restaurant Managers, Chefs, and Baristas) individually. 

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Bulk Add, Edit, Delete Learners

Note: Please refer to our previous ArcLab User Guide if you’re still using the earlier version of the Learner Management System. 

Bulk Add Learners

1. Click the Upload button on your Learners Dashboard.

2. Click View to view a template of the Excel spreadsheet to be uploaded. You may also access it directly here.

3. Click File Download > Microsoft Excel (.xlsx).

4. Using the template provided, enter the relevant learner details into the respective columns accordingly. Keep all column headers unchanged. To bulk add learners with Groups details, ensure that the specific groups (in exact spelling) have been first created on your Learners Dashboard.

⚠ Note: You are encouraged to include an ID (e.g. Employee/Student/Learner ID) for your learners as it will be used as a unique identifier to prevent addition of duplicate learners.

5. On your Learners Dashboard > Upload, drag & drop or click on the file drop zone to upload your completed Excel spreadsheet. 

6. Check and ensure that your learners’ details are correct, then click Confirm.

Bulk Adding to Existing Learners

1. Click the Upload button on your Learners Dashboard.

2. Click Download to download an Excel spreadsheet of your existing learners.

3. Enter the relevant details of the new learners into the respective columns accordingly (check out video tutorial here). You may leave the ArcLab ID column empty for the new learners. Do not modify or delete the ArcLab ID column of the existing learners. Keep all column headers unchanged. To bulk add learners with Groups detailsensure that the specific groups (in exact spelling) have been first created on your Learners Dashboard.

4. On your Learners Dashboard > Upload, drag & drop or click on the file drop zone to upload your updated Excel spreadsheet. 

5. Check and ensure that your new learners’ details are correct, then click Confirm. 

Bulk Edit Learners

1. Click the Upload button on your Learners Dashboard.

2. Click Download to download an Excel spreadsheet of your existing learners.

3. Perform the bulk/mass edit on the spreadsheet (check out video tutorial here). Do not modify or delete the ArcLab ID column. Keep all column headers unchanged. To bulk edit learners with Groups detailsensure that the specific groups (in exact spelling) have been first created on your Learners Dashboard.

4. On your Learners Dashboard > Upload, drag & drop or click on the file drop zone to upload your updated Excel spreadsheet. 

5. Check and ensure that your learners’ details have been updated, then click Confirm.

Bulk Delete Learners

⚠️ Note: Learners deleted from your Learners Dashboard will no longer have access to all your private modules/folders. All their completion progress and statuses will also be lost. 

1. Click the Upload button on your Learners Dashboard.

2. Click Download to download an Excel spreadsheet of your existing learners.

3. Perform the bulk/mass deletion on the spreadsheet (check out video tutorial here). Remove learners’ details under ID, Name, Email/Phone, and Groups column. Do not modify or delete the ArcLab ID column. Keep all column headers unchanged.

4. On your Learners Dashboard > Upload, drag & drop or click on the file drop zone to upload your updated Excel spreadsheet. 

5. Check and ensure that the correct learners are removed, then click Confirm.

FAQ

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Question Tags

What are Question Tags?

Question Tags are essentially labels or classifications that you assign to the questions on your ArcLab modules. It is a powerful tool in your arsenal that enables you to quickly obtain a detailed profiling of your learners’ performance – illustrated by a radar chart in your Learner Analytics dashboard. Let’s take a look at an example here below:

As depicted in the picture above, the radar chart on the Learner Analytics dashboard visually displays your learners’ average performance (%) across several unique dimensions. Each dimension is represented by the question tags that you assigned to the quiz/assessment questions in your module. 

The closer a plot on the axis is to the outermost grid of your chart, the better your learners are performing on that particular dimension. For example, the radar chart above tells us that our learners are performing better on the dimensions of “Body language” and “Order taking” (i.e. body language and order taking type questions) relative to “Greeting” and “Upselling“. Using this visual information, you can quickly identify your learners’ strengths and weaknesses – and then go on to plan and design the suitable remedial training where necessary. 

How to Add/Remove Question Tags?

Question Tags can be added for the following types of quiz/assessment screens: 1) Multiple-Choice Question screen, 2) Multiple Select Question screen, 3) Open-Ended Question screen (with Auto-Grading enabled), and 4) Word Unscramble screen. For 1) Multiple-Choice Question screen, and 2) Multiple Select Question screen, ensure that the Question Type is toggled to Quiz before proceeding.

1. Scroll down to the Question Tag setting under the screen settings panel of your quiz/assessment screen. 

2. Enter the question tag for the particular quiz/assessment question, then click Add. The question tag entered should contain only letters and numbers with no special characters or punctuations.

3. Add more question tags (up to 6 per module) and/or assign questions to its relevant tag by clicking on the respective option button. You can also remove question tags by clicking on the thrash bin icon. 

FAQ

To add question tags to your Open-Ended Question screen, you need to first enable auto-grading. The Question Tag setting can be found all the way below the auto-grading settings for your Open-Ended question screen.

You can only assign 1 question tag to each question. 

Each module can support up to 6 question tags. It is also recommended that a minimum of 3 question tags be added to shape the radar chart and to enable easier visualisation. 

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Basics of Module Creation

💡 Tip: Learners learn and respond better to bite-sized information that is short, sharp, and succinct! Avoid packing too much information into your screens/module.

ArcLab modules are akin to the mobile version of PowerPoint decks – with each containing your different content and training topic. On your Editor, you can edit and customise your module’s content, design, and settings accordingly to your own needs. 

Creating Your First Module

1. Click on + New Project button on the top left corner of your Project Dashboard to create a project/module. 
2. Give your project a name, then click Create. Your learners will see this name as the title of their module. 
3. Rename your module anytime by going to the module settings (drop-down menu beside module title) on your Editor and clicking on Rename.
4. Duplicate or delete your module by going to the module settings (dropdown menu beside project/module title) on your Editor and clicking on Duplicate or Delete respectivelyYou may also do so through your Project Dashboard by going to the ellipsis (•••) icon and clicking on Duplicate Project or Delete Project.

Editing Your Module

Adding Text

Add and edit your text in the designated text fields of your module screen. You can change the language of the text you input by changing your computer’s keyboard’s language. Emojis are supported too! 

Text styling. Highlight the specific characters or phrases of your text to bring up the text styling menu to BoldItaliciseUnderline or insert Hyperlinks. You may also use your keyboard shortcuts (e.g. ctrl + b). 

Font size & alignment. Configure the font size and text alignment under the Screen Settings panel on the right side of your Editor.

Font style & colour. Font style and colour of your text can be changed from the Design tab on the bottom right of your Editor. Check out the Design and Themes article to learn more. 

Adding Media

Enhance learners’ learning and engagement by adding media to your ArcLab modules. Most screens support media display and you can choose to display/not display media for your specific screens by clicking on the Display Media toggle on the right side of your Editor. Then, click on the Add / Edit Media window to add images or videos.

Adding Images.

  1. Choose to Upload Image from your own computer or Search Stock Photos to directly embed stock images. 
  2. Resize or adjust the crop box to fit the media display window. 
  3. Click Upload.
  4. To remove image, click on the image in the media display window > go to Upload Image > Remove Media.

Supported image files include JPG/PNG/GIF with maximum size of 5MB for each screen. For GIF files, ensure a dimension of 828 x 600 pixels to prevent borders from appearing when viewed on mobile devices

Adding Videos.

  1. Choose to Upload Video from your own computer or Add Video to directly embed video from YouTube or Vimeo by:
    1. Searching for the video title in the search bar.
    2. Pasting the YouTube/Vimeo video link into the search bar.
  2. Preview the video, then click Embed.
  3. To remove video, click on the video in the media display window > go to Upload Video > Remove Media.
Supported self-uploaded video files include MPG/AVI/MP4/MOV/FLV with maximum size of 1GB for each screen
Adding Screens

A variety of screens can be added to your module to engage your learners or for your different use cases (e.g. assessments, surveys). Click on the + Add Screen button at the bottom left of your Editor and select from the different types of screens in the screen selection menu. Then, click Add this screen to add the selected screen to your module. 

Reorder screens. Adjust the sequence of the screens within your module by dragging and dropping them into a new location in the screen preview thumbnail panel on the left side of the Editor.

Screen navigation. Navigate to different screens by clicking on the specific screen within the screen preview panel, clicking on the or arrows at the top of your screen preview, or pressing the Up or Down arrows on your keyboard.

Export screens. Click on the export icon at the top of your screen preview to Export Current Screen as Image or Export All Screens as Images. An automatic download of your screen(s) in JPG format will begin shortly.

Duplicate screens. Click on the duplicate icon at the top of your screen preview to duplicate the selected screen along with its content and formatting. 

Delete screen. Click on the thrash bin icon at the top of your screen preview to delete the selected screen.

Saving Your Module

Remember to save your project/module periodically to prevent any loss of work by clicking on the Save icon at the top right of your Editor. 

Previewing Your Module

Preview your module anytime to see how it will look for your learners by clicking on the Preview button at the top right of your Editor.

Publishing Your Module

Publish your project/module to watch it go live for your learners by clicking on the Publish button at the top right of your Editor. Your learners can now access the module via the published URL link, QR Code, or HTML iframe. For any subsequent edits you make to your project/module, remember to click on Publish again for the changes to be reflected on your learners’ end. 

Check out the Module Settings and Manage Learners articles to learn how to configure your module settings (e.g. privacy status, navigation) and add learners to your module respectively. 

⚠️ Note: Modules located within a folder will not generate URL link, QR Code, or HTML iframe upon publish. They can only be shared with your learners via direct Folder Sharing/Invitation.

Click on the dropdown arrow beside the Publish button to:

View Published Project. You may view your published project by clicking on View Published Project – similar to the Preview function. 

Unpublish. Unpublish your module by clicking on Unpublish in the drop-down menu beside the Publish button. Unpublished modules will no longer be accessible by your learners.

Restore last published. Restore the last published version of your module by clicking on Restore Last Published Version in the drop-down menu beside the Publish button.

FAQ

Font sizes, when viewed on Preview or mobile devices, are dynamic and auto-reduce in size if your text on any particular screen is too long – to prevent learners’ need for scrolling. 

We encourage you to reduce the number of text you have on your screen by keeping it concise or to break your content into separate screens or modules. This helps to keep your modules bite-sized and palatable for your learners too!

The font size you select under screen settings applies to all text within a screen. You may BoldItaliciseUnderline certain text for emphasis or for use as headers. 

There are no limits to the number of screens that you can add to your module. Nevertheless, you’re encouraged to avoid packing too many screens into a single module. Keep each module bite-sized by breaking your content down into a series of smaller modules instead!

Unfortunately, ArcLab supports only direct upload of Images/GIFs/Videos at this moment. You may use hyperlinks to direct learners to external websites or online storage to access files of other formats (e.g. PPT, PDF).

Ensure that the media file format being uploaded is in a supported format and is within the maximum file size limit. Supported image and video files formats include JPG/PNG/GIFs, with maximum file size limit of 5MB, and MPG/AVI/MP4/MOV/FLV, with maximum file size limit of 1GB, respectively. 

You can upload a maximum of 1GB video for each screen in your module. That is equivalent to approximately 45 minutes to 1 hour of video length at 720p (HD)

You may use built-in software on your computer or free third party services such as Optimazilla (for images), Ezgif (for GIFs), or FreeConvert (for videos) to compress or optimise your media files. 

For images, ensure that the image is properly cropped and adjusted to fit the media display window. For GIFs, ensure that it has a dimension of 828 x 600 pixels before uploading. You may use free third party services/software such as Ezgif to resize or optimise your GIFs.

The End Screen on your module is present by default and they cannot be deleted. Apart from providing key functions to your learners upon their completion (e.g. try again, return to dashboard, total score obtained), the End Screen also gives us an indication to whether a particular learner has completed their module – thus allowing their responses to be registered and stored on your Learner Analytics. 

Your learners will not be able to see any changes that you have made to your module until you have published those changes by clicking the Publish button at the top right of your editor. 

Check if your module is located within a folder. Modules in folders will not generate any URL link, QR Code, or HTML iframe upon publish. They can only be shared with your learners via direct Folder Sharing/Invitation. 

If your module is not located within a folder. Try saving your project, refresh the webpage, and publish your module again. Restart your browser if the issue persist. 

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Introduction to ArcLab

What is ArcLab?

ArcLab is a web-based mobile learning authoring platform – built for the Deskless Workforce. ArcLab empowers organisations like yours to easily create and deliver on-demand, bite-sized, mobile training & digital SOPs to employees Anytime, Anywhere, In Any Language. No software or mobile apps to install, no coding required! 

How to Use ArcLab?

If you can use PowerPoint, you can use ArcLab! ArcLab’s PowerPoint-esque interface is equipped with simple & intuitive tools that are designed to help you build your training content, fuss-free. 

Easily deliver your training modules (check out a sample ArcLab module here) straight to your learners’ mobile devices via email or SMS and track their progress and performance on your Learner Analytics dashboard to help them learn better and deliver better work performances.

Head to our ArcLab Builder to try it yourself now (best viewed on your desktop web browser)!

Why Use ArcLab?

ArcLab is the leading Nano Learning platform in Singapore, powering the learning of organisations in various industries including F&B, retail, hospitality, construction, and many more. ArcLab offers extensive content templates, design customizability, and advanced learner analytics so that you can help your team onboard, train, and upskill effectively.

Who Uses ArcLab?

Trainers, HR, L&D, & Operations team use ArcLab to onboard their new hires, deliver Just-In-Time training, On-the-job performance support, company SOPs, and memos & circulars. Visit ArcLab Discover to find out the many more use cases by our users!

FAQ

ArcLab operates entirely on the web browser (e.g. Google Chrome, Safari, Firefox, Microsoft Edge). Hence, there is no need for both ArcLab builders and learners to download any additional programmes, software, or apps onto their computers or mobile devices to use ArcLab. 

All ArcLab content is a web URL accessible by standard phone and computer browsers. We believe there is no need to download apps that pose a barrier to your team’s adoption and take up precious storage space on their personal devices. Our web app also allows an easier interface with your organisation’s existing systems.

ArcLab is a dedicated web-based Software as a Service (SaaS) learning & development tool that helps organisations build and host learning content for their teams. Our platform is a modern-day Learning Experience Platform (LXP). 

ArcLab has ‘LMS’ features that help you perform user and content management, and a dashboard to view learner performance. You can use ArcLab alongside your existing LMS systems, HR Management systems, and training courses. Learning data can be outputted to external spreadsheets for you to analyse and use at your leisure.

Certainly! ArcLab content/modules can be accessed and viewed on any device that has a web browser. These include your computers, tablets, and mobile phones. 

ArcLab does not support SCORM.

It’s entirely up to you.

With ArcLab Basic and ArcLab PRO, take advantage of our suite of tools and templates to build your own learning content. Our software is designed with the user organisation (that’s you!) in mind, so it’s simple to get started. To further guide you along, we will have periodic ArcLab L&D and content creation clinics, which cover our platform’s full functionalities. 

ArcLab’s Learning Design Team can also work alongside you through ArcLab Enterprise. Under this framework, our team takes the learning content that you provide and develops an engaging learning journey that meets your organisation’s unique needs. Speak to us and get started. 

Once you have developed your content in ArcLab Builder, you publish your content to a unique URL, hosted by ArcLab on the cloud. This can be shared with your learners through the ArcLab platform, or as a link through other media channels such as e-mails, chat messages, and social media. ArcLab Pro and ArcLab Enterprise enable you to restrict the content to your desired audience, such as individual teams or learners, and provide NanoCredential badges for those who have mastered your content.

Note that if you make your module private (default setting for ArcLab Pro & ArcLab Enterprise), NOBODY whom you have not explicitly allowed to access your content can access the module.

Your training content is proprietary and precious to you, and YOU will always own it.

ArcLab simply provides you with the tools to best package your training content, before deploying it to your team. See our T&C and Privacy pages for the full details on how we protect your intellectual property and data.

ArcLab’s platform is hosted on cloud infrastructure of reputed global technology provider Amazon Web Services (“AWS”), whose capacity scales as required to comfortably support our users’ usage. 

ArcLab is built on a secure and safe digital environment. Traffic and digital content of ArcLab’s platform are fully routed through SSL and sensitive data signed by a time and session-sensitive digital signature. AWS cloud infrastructure is also protected by state-of-the-art antivirus, anti-malware, anti-hacking, and anti-phishing security systems and protocols. 

At the operational level, ArcLab follows security best practices and protects the confidentiality and integrity of the learning content when they are stored and administered. Our private learner community allows Administrators to define only authorised learners to access specific learning modules.

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Subscription & Pricing Plans

Overview of Subscription Plans

ArcLab offers different subscription plans to allow maximum flexibility that suit your company’s needs:

  1. Basic – Free version of ArcLab available for anyone starting out with Nano learning & Mobile / E-Learning.
  2. Pro – For L&D & training managers creating their own workplace learning.
  3. Enterprise – Everything in ArcLab Pro + Learning design services.

Visit our Plans & Pricing page to compare subscription features and plans.

Types of Pricing Plans

1) Monthly Pay-as-you-Go
  • $5 / Unique Active Learner / Month for unlimited modules.
  • Tiered discount for > 200 Unique Active Learners for any particular month.
  • Billed in arrears, the following month.
2) Annual
  • $4 / Learner / Month for unlimited modules.
  • Committed number of learners per month over a period of 12 months.
  • Tiered discount for > 200 learners.
  • Pre-committed annual learner licenses are not tied to any specific learner (i.e. you can flexibly allocate learner licenses to different learners on different months).
  • Billed upfront.
3) Flexi-Learner Wallet
  • $4.50 / Unique Active Learner / Month for unlimited modules.
  • Committed number of learners over a period of 12 months.
  • Tiered discount for > 200 learners.
  • Billed upfront.

FAQ

Unique Active Learner is an identifiable individual who accessed your Nano Learning content. ArcLab currently uses e-mail addresses and phone numbers to identify individual learners and attribute usage. All instances of content access by learners with this identity is tagged under the individual so you never pay for repeated access. In fact, you get a proxy indicator for that individual’s hard work! 💪

There are no additional GST charges.

Not at all! You will always enjoy the latest updates and features of our platform at no additional costs. Watch out for our product update emails for the latest updates and feature enhancements that we are bringing to you! Sign up here!

Unfortunately, no. For the Annual plan, unused learner licenses for any particular month cannot be carried over to the following month(s). 

There is no minimum number of learners to commit under our Annual or Flexi-Learner Wallet plan.

Any excess learners for the particular month will be billed under the Monthly Pay-as-you-Go pricing on the 1st of the following month. 

For example, if you subscribed for 100 annual committed learners ($4 / Learner / Month), but have 120 active learners for a particular month, the 20 additional learners will be billed at $5 each under the Monthly Pay-as-you-Go pricing (i.e. additional 20 x $5 = $100 for that particular month).

*All pricing is in USD

Drop us an email at growth@arclab.io to cancel your Annual / Flexi-Learner Wallet plan. You will still be able to use ArcLab till the end of the billing period, or convert to our Monthly Pay-as-you-Go plan if you wish to. Unfortunately, there will be no refunds for cancellations before the end of your subscription/billing period. 
 

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Module Analytics

Your Module Analytics Dashboard presents key module-level data in visual format so that you can obtain actionable insights more easily and quickly. It also enables tracking of individual learner’s responses and learners’ performance by the different quiz/assessment questions in the module to help you map skills gap and develop remedial actions quickly & effectively. 

To access your Module analytics dashboard, go to your Project Dashboard, then click on the analytics (graph) icon of the specific module/project. You can also access your Module analytics dashboard from your Editor > click on the analytics (graph) icon at the top right corner. 

⚠️ Note: The analytics records of all past & present learners who have completed the module will be retained on your Module Analytics Dashboard. This includes learners who have been deleted from your Learners Dashboard and learners who have been unassigned from your module/folder.

Highlights

On the Highlights tab of your Module Analytics Dashboard, you can view the key learner engagement and performance data at a glance:

1. Learner Sessions. Displays number of learner sessions for the module across a defined time-period.

2. Leaderboard. Displays the names of learners with the highest scores, learners who need more help (i.e. learners with lowest scores), and learners with most number of attempts for the module.

3. Learner CompletionDisplays number of learners who completed the module once, more than once, and those who started but did not complete the module (i.e. dropouts).

4. Score DistributionDisplays frequency bar chart of learners’ score for the module. You can use the chart to quickly obtain the average score for your module.

5. Time Distribution. Displays frequency bar chart of the time taken for learners to complete your module. You can use the chart to quickly obtain the average time taken for learners to complete your module.

6. Performance by Question. Displays radar chart profile of learners’ performance across different dimensions – represented by Question TagsThe closer a plot on the axis is to the outermost grid of your chart, the better your learners are performing on that particular dimension.

7. Learner Performance by Questions. Displays heat map of learners’ performance for each quiz/assessment question in your module. Green represents good performance from the learner (column) for that question (row), while red suggests that the learner (column) might need more help from you for that question (row). 

Learners

On the Learners tab of your Module Analytics Dashboard, you can view each learner’s response and attempt information (e.g. duration, start date & time) for the module by clicking on the View Attempts button. 

You can also delete each learner’s analytics entry by clicking on the red Delete button under the Actions column at the far right panel. 

⚠️ Note: Learner’s analytics entry cannot be recovered once they are deleted. Only delete your learner’s analytics entry if you are sure that you won’t need them anymore.

Questions

1. MCQ Bar Chart. Displays the number of learners (includes re-attempts) who selected each option for your Multiple-Choice Question. The green bar represents the correct option whilst the red bars represent the wrong options. 

2. MSQ Bar Chart. Displays the number of learners (includes re-attempts) who selected each option for your Multiple Select Question. The green bar(s) represent the correct options whilst the red bar(s) represent the wrong options. 

3. Unscramble Word Cloud Analytics. Displays the most repeated words found in learners’ responses/answers (includes re-attempts) for your Word Unscramble Question. The larger & bolder the words displayed, the more frequently they appeared in learners’ responses/answers.

4. OEQ Word Cloud Analytics. Displays the most repeated words found in learners’ responses/answers (includes re-attempts) for your Open Ended Question. The larger & bolder the words displayed, the more frequently they appeared in learners’ responses/answers.

5. Likert Bar ChartDisplays the number of learners (includes re-attempts) who selected each option for your Likert Scale Question. 

Filter-by-Date Analytics

Click the date range filter to filter your analytics by date. You can select a fixed date range from the dropdown menu or manually select a date range using the date picker, then click Apply.

Export Analytics to Excel

Click Export to .csv to export your learner analytics into an Excel file. 

FAQ

Check the privacy settings of your module. Ensure that the privacy setting of your module is set to Private. Modules with privacy setting set to Public will not be able to track the identity of learners attempting the module. 

Ensure that your learners have arrived at the End Screen of the module before closing or exiting the module/browser. Learners’ responses and analytics data will only be registered when they have completed till the End Screen of the module. 

Your Module Analytics Dashboard will always reflect the most updated question(s) in the module. However, do keep in mind that some of the learners’ data and analytics displayed on the dashboard were answered in response to the pre-updated question(s). You may use the date filter if you wish to view the data and analytics of the most updated questions only.

The data and analytics to the specific question that has been deleted from your module will be erased entirely

It is likely that the learners assigned to your folder have not attempted your modules yet. Prompt them to get started!

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Folder Analytics

Your Folder Analytics Dashboard presents a high-level snapshot of your learners’ progress and performance for all modules within the folder. To access your folder analytics dashboard, go to your Project Dashboard > select the specific folder > click the blue Folder Analytics button at the top right corner of your Project Dashboard. 

Highlights

On the Highlights tab of your Folder Analytics Dashboard, you can view the key learner engagement and performance metrics at a glance:

1. Learner Group Filter. Click on the dropdown menu to select and filter the folder analytics by your different learner groups. The default folder analytics view is for all learners assigned to the folder.

2. Learner Completion Rates. Displays Total Learners assigned to the folder, number of learners who Completed > 1 module, number of learners who Completed all modules, and number of learners who Have not started any module in the folder. 

3. Module Completion Rates. Displays Total Modules in the folder, and the number of Modules completed by all learners assigned to the folder. 

4. Training DurationDisplays Total training time of all active learners, and Average training time per active learner. Active learners comprise of those who have completed > 1 module in the folder.

5. Performance ScoresDisplays Average score across all current modules in the folder, Average improvement between learners’ second and first attempts, and Average overall improvement between learners’ latest and first attempts across all current modules in the folder.

6. Learners Lagging Behind. Displays Learners lagging behind (bottom 16th percentile) on completion of all modules in the folder. 

7. Learner Completion Graphs. Displays the number of learners who have completed (green bar chart) vs not completed (red bar chart) for each module in the folder.

⚠️ Note: All metrics are computed based on the latest, existing learners assigned to the folder and the most current modules present in the folder. Metrics will be re-computed automatically whenever there are changes to the learners or modules in the folder. 

Learners

On the Learners tab of your Folder Analytics Dashboard, you can view and track the performance of each learner across all modules in the folder. To filter the analytics display by your different learner groups, click on the learner groups drop-down menu > then select the respective learner group. To filter the analytics display by learners’ completion status, click on the Filter by button > select the learner group and/or filter option > then click Apply filter.

Modules

On the Modules tab of your Folder Analytics Dashboard, you can view and track the overall compliance and performance metrics for each module in the folder. To filter the analytics display by your different learner groups, click on the learner groups drop-down menu > then select the respective learner group.

Filter-by-Date Analytics

Click the date range filter to filter your analytics by date. You can select a fixed date range from the dropdown menu or manually select a date range using the date picker, then click Apply.

Export Analytics to Excel

Click Export to .xlsx to export your folder analytics into an Excel file. Select the specific learner group(s) or type of analytics data to export and then click Send. The Excel file for your folder analytics will be sent to your registered email address (as a .xlsx attachment). 

FAQ

The folder analytics button will appear on the top right corner of your Project Dashboard after you have selected/clicked on the specific folder from the left side column of the dashboard (under the Folders menu).

The Learners Lagging behind table displays learners with the lowest completion rate for all modules in your folder (bottom 16th percentile). Hence, a possible reason to why there are no learners displayed in the table is that the majority of them have not completed any modules from the folder yet. Prompt them to get started!

It is likely that the learners assigned to your folder have not attempted your modules yet. Prompt them to get started!

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Sending Learner Invitations

Note: Please refer to our previous ArcLab User Guide if you’re still using the earlier version of the Learner Management System. 

After assigning learners to your modules/folders, you can send an invitation message directly to their mobile devices by Email or SMS. This invitation message contains a unique magic link (passwordless login) that directs them to the module or to their personal learner’s dashboard (i.e. folder). There is no need for learners to download any additional apps on their mobile devices or log in with any learner accounts to access their modules or dashboard.

💡Tip: Learners can favorite or bookmark the weblink of their modules or learner’s dashboard for easier access in the future. 

Sending Learner Invitations

1. After assigning learners to your modules/folders on your Manage Learners menu, select the learners/learner groups that you want to send the invitations to using the checkbox. 

2. If you’re sharing a folder, check that all modules in the folder have been published. Your learners will not be able to view and access any modules that are not yet published.

3. Next, click Invite Learners.

4. Add an optional custom message (max. 150 characters). Your custom message will appear together in the invitation message that learners will receive in their Email or SMS. 

5. Once you’re ready, click on Invite

⚠ Note: Invitations once sent cannot be recalled. Please double check your learner information and message before clicking on Invite.

6. Your learners will receive the invitation message shortly via Email or SMS. 

Schedule Invitations

You can schedule your learner invitations to send at a later time & day. Your invitations will be sent based on the timezone you schedule them in.

1. After assigning learners to your modules/folders on your Manage Learners menu, select the learners/learner groups that you want to send the scheduled invitations to using the checkbox. 

2. Click the dropdown menu beside Invite Learners, then click Schedule Invite.

3. Pick and enter your desired date and time for the learner invitations to be sent. Then, click Confirm.

4. Add an optional custom message (max. 150 characters). Your custom message will appear together in the invitation message that learners will receive in their Email or SMS. 

5. Once you’re ready, click on Queue InviteYour learner invitation will be sent via Email or SMS on the scheduled date and time. 

6. You can clear or undo a scheduled invitation by going back to the dropdown menu beside Invite Learners, then click Clear Scheduled Invite.

Filtered Invitations

Clicking on the dropdown menu beside Invite Learners also enables you to send filtered invitations to learners/learner groups based on their invitation and completion statuses:

1. Invite Unsent. Send invitation to all learners and/or learners in learner groups who have not yet receive the invitation (e.g. new learners/learner groups who were recently assigned to the module/folder).

⚠️ Note: The invitation status of learners who have not attempted & whose email addresses or phone numbers have changed will automatically revert to Unsent – for all modules/folders that they have been assigned to.

2. Invite Unattempted. Send invitation to all learners and/or learners in learner groups who have not received the invitation + those who have received the invitation but have not started any modules yet. This option is only available for folder invitations.

3. Invite Uncompleted. Send invitation to all learners and/or learners in learner groups who have not received the invitation + those who have received the invitation but have not started any modules or complete all their modules.

Invitation / Completion Status

Under the Status column of your Manage Learners menu, you can view the invitation and completion statuses of each learner who are assigned to your module/folder. The screenshot above is an example of what you can expect to see on your own Manage Learners menu. Here’s a quick explanation to what each of the status description means:

1. Invitation has not been sent to the learner.

2. Learner has completed a total of 1 out of 4 published modules in the folder. 

3. Invitation has been successfully sent to the learner on the specified date and time. 

4. Invitation is in the queue, ready to be sent but has not yet been sent. Depending on the number of learners who are receiving the invitations, invitations may be queued from a few seconds to minutes before they are sent through the system. For scheduled invitations, invitations will be queued for sending on the specified date and time. 

💡Tip: You can click on the Status column header to sort your learners/learner groups by their invitation/completion statuses. 

FAQ

Unfortunately, learner invitations cannot be cancelled or recalled once they are sent. Please double check before hitting the Invite button. 

Yes, you can edit your content on-demand even after sending out your learner invitations. Remember to click Publish after editing your module for the changes to be reflected on your learners’ end. 

Refresh the page and check the status of your learner invitations again. Depending on the number of learners you are sending the invitations to, invitations may be queued from a few seconds to minutes before they are sent through the system. 

The mode of learner invitation is determined by the learner’s information entered onto your Learners Dashboard. If the learner’s email address is entered, the learner invitation will be by email. If the learner’s phone number is entered, the learner invitation will be by SMS. If both the learner’s email address and phone number is entered, the learner invitation will be by email (email takes precedence over SMS). 

No, your learners will still be able to access their assigned modules/folders. However, you may wish to resend the learner invitations to their new email address or phone number again, in case they have lost their previous invitation message/link.

No it doesn’t matter which invitation link your learners access as the invitation links simply function as a “passwordless login” to your module or to their personal learner dashboard. Completion status and progress for will not be affected even if they access different learner invitation links for the specific module/folder.

No, only one learner invitation will be sent to the same learner who belongs to or appear in more than one of the learner groups assigned to the module/folder.

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Assigning Learners to Modules / Folders

Note: Please refer to our previous ArcLab User Guide if you’re still using the earlier version of the Learner Management System. 

Individual Modules vs Folders

You can share your private content on ArcLab with your authorised learners either as an individual module or as a folder.

For individual module sharing, learners will receive a unique magic link (passwordless login) on their mobile devices (via Email or SMS). Clicking on this link directly opens up the module for them to access and complete. 

⚠️ Note: Learners can also access the module via the published URL link or QR code of the module. They will be prompted to enter their registered ID, email address, or phone number. If their records are found, a unique magic link will then be sent to either their registered email address or phone number.

For folder sharing, learners will receive a unique magic link (passwordless login) on their mobile devices (via Email or SMS). Clicking on this link opens up their personal learner’s dashboard where they can access and complete the collection of modules within. On their dashboard, learners can also track their own completion status and progress for each module.

Creating Folders

⚠️ Note: Authorised learners in folders will override all authorised learners in your individual modules (i.e. learners will lose their completion status and access to the module). Please exercise caution when moving “live” modules with authorised learners into new or existing folders.

1. On your Project Dashboard, mouseover the ellipsis icon of the project/module that you wish to move into a folder, then click Move to Folder.

2. Click + Add to a New Folder.

3. Enter the desired name for your folder (your learners will see this name as the title of their folder), then click the green tick button.

4. Your new folder will appear under the Folders panel on the leftmost column of your Project Dashboard.

4. To add more projects/modules into existing folders, mouseover the ellipsis icon of the project/module, then click Move to Folder. Select the folder to move your project/module into, then click Move.

5. To move projects/modules across existing folders, mouseover the ellipsis icon of the project/module, then click Move to Another Folder. Select the folder to move your project/module into, then click Move.

6. To remove projects/modules from folders, mouseover the ellipsis icon of the project/module, then click Remove from Folder.

⚠️ Note: New published modules added to live folders with existing learners will be automatically reflected on your learners’ dashboard. Published modules that are removed will also no longer be visible & accessible on your learners’ dashboard.

Ordering Sequence of Modules within Folder

The modules on your learners’ dashboard are presented in an alphanumeric order. You can rename/add an alphanumeric prefix to the title of the modules within your folder if you wish to have the modules presented in a certain order on your learners’ dashboard (e.g. “1. Introduction“, “2. About Us“, “3. Rules & Regulations“, “4. Quiz“). 

Assigning Learners to Individual Modules

After adding the learners on your Learners Dashboard, you can assign them to specific modules for access (i.e. authorised learners):

1. On your Editor, go to Module Settings (dropdown menu beside project/module title), then click Manage Learners.

2. Click Manage Learners, then select the respective learners using the checkbox. You may also use the Search Bar to search for specific learners. Once done, click on Update.

3. You can also assign learner groups by clicking on Manage Learner Groups, then select the respective learner groups using the checkbox. You can select All Learners to assign all learners that have been added on your Learners Dashboard to the module. You may also use the Search Bar to search for specific learner groups. Once done, click on Update.

4. To unassign or remove learners/learner groups’ access rights to the module, you may click on the delete icon, or click on Manage Learners or Manage Learner Groups, then uncheck the learners or learner groups respectively. 

⚠️ Note: Learners’ completion progress will still be retained if they are unassigned/removed and later re-assigned to the module. 

5. Once done, you may proceed to send an invitation to the select learners/learner groups or click on Save Changes.

Assigning Learners to Folders

After adding the learners on your Learners Dashboard, you can assign them to specific folders for access (i.e. authorised learners):

1. On your Project Dashboard, mouseover the ellipsis icon beside the specific folder, then click Manage Learners

2. Click Manage Learners, then select the respective learners using the checkbox. You may also use the Search Bar to search for specific learners. Once done, click on Update.

3. You can also assign learner groups by clicking on Manage Learner Groups, then select the respective learner groups using the checkbox. You can select All Learners to assign all learners that have been added on your Learners Dashboard to the folder. You may also use the Search Bar to search for specific learner groups. Once done, click on Update.

4. To unassign or remove learners/learner groups’ access rights to the folder, you may click on the delete icon, or click on Manage Learners or Manage Learner Groups, then uncheck the learners or learner groups respectively. 

⚠️ Note: Learners’ completion progress will still be retained if they are unassigned/removed and later re-assigned to the module. 

5. Once done, you may proceed to send an invitation to the select learners/learner groups or click on Done.

FAQ

Yes, you can add new published modules to your “live” folders with existing learners. The new modules added into the folder will be automatically reflected on their learner’s dashboard. 

No, learners cannot access your folder through a published URL link or QR code. You have to send an invitation link directly to your learners’ via email or SMS for them to access your folder. 

Check if your module is part of a folder. If it is, you will have to assign your learners from the folder’s Manage Learner settings instead. Alternatively, you may remove the module from the folder. This will then enable you to assign learners to the module directly. 

It is likely that the module has been moved into a folder. Authorised learners in folders will override all authorised learners in your individual modules (i.e. learners will lose their completion status and access to the module).

Removing the module from the folder will restore the authorised learners to your module – alongside their completion statuses and access.

There are two ways you can do so. First, you may unpublish the module or modules in your folder. All learners/learner groups assigned to the module/folder will no longer be able to access them until you publish them again. Second, you may also unassign all or specific learners/learner groups from the module/folder. Their completion progress will be retained when you reassign them to the module/folder again. 

No, learners’ completion progress will not be lost if you unassign them from your module/folder. Their completion progress will be restored when you re-assign them back to the module/folder again. Learners’ completion progress will only be lost if you delete them from your Learners Dashboard

You may change your learners’ details accordingly on your Learners Dashboard. Their details will be automatically updated for every module/folder that they have been assigned to.

No, your learners will still be able to access their assigned modules/folders. However, if you’re using learner invitations and your learners’ email address or phone number have changed, you may wish to resend the learner invitations to their new email address or phone number again, in case they have lost their previous invitation message/link. 

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Add, Edit, Delete Learners

Note: Please refer to our previous ArcLab User Guide if you’re still using the earlier version of the Learner Management System. 

The Learners Dashboard on your Builder account is a centralised area for you to manage all the learners in your organisation. This is where you will add, edit (learners’ details), and delete your learners. Here, you can also organise or allocate your learners into different learner groups (e.g. region, job roles, outlets, stores, worksites) to facilitate delivery of targeted training modules/folders to specific groups of learners.

Adding Learners

1. Click the Learners tab on your Project Dashboard.

2. Click + Add New Learner.

3. Enter the learner’s ID (e.g. Employee/Student/Learner ID), Name, Email OR Phone Number (with country code). You can also assign the learner into a Learner Group by clicking on Manage Learner Groups. Once done, click + Add Learner

⚠️ Note: ArcLab uses learner’s ID as a unique identifier to prevent addition of duplicate learners.

Editing Learners

1. Search for a particular learner using the Search Bar on your Learners Dashboard. You may search using their ID, Name, Email, Phone, or Group. 

2. You can perform a quick edit of learner’s details (ID, Name, Email, Phone) in-line by clicking on the Edit icon.

3. To edit the learner’s group, click on the Details icon.

4. Click Manage Learner Groups to edit/update the learner’s group. Then, click Update.

5. You may also edit the learner’s details (ID, Name, Email, Phone) accordingly. Then, click Save Changes 

Deleting Learners

⚠️ Note: Learners deleted from your Learners Dashboard will no longer have access to all your private modules/folders. All their completion progress and statuses will also be lost. 

1. Search for a particular learner using the Search Bar on your Learners Dashboard. You may search using their ID, Name, Email, Phone, or Group. 

2. Click the Thrash Bin icon to delete the learner. Then, click Delete.

3. To delete multiple learners at once, select the learners with the checkbox, then click the Delete button at the top. Then, click Delete.

FAQ

Please drop us an email at support@arclab.io with the name of your ArcLab Builder account and the details (e.g. Name, ID, Email, or Phone) of the learner(s) that you’ve deleted. We’ll try to recover the learners’ data and progress for you.

Check if the email address or phone number of the learner is valid. For phone numbers, ensure that you have included the country code (e.g. 65 9876 5432) at the front of the number. 

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Geofencing (Location-Based Restrictions)

Note: ArcLab’s Geofencing is currently an opt-in/”by-request” only feature. You can drop us an email at support@arclab.io with the name of your ArcLab Builder account if you wish to activate this feature.

What is Geofencing?

Geofencing is a feature that enables you to restrict learners’ access to specific geographical locations such as your outlets, worksites, or offices. You can enforce your ArcLab modules with geofencing restrictions as an added layer of security for any sensitive or proprietary content that you have on the modules. 

How Geofencing Works?

Geofencing uses the GPS information from your learners’ mobile device to track if they are within or outside the virtual boundary set up around a geographical location. Learners will only be able to gain access to your geofenced modules when their devices’ GPS detect that they are within the virtual boundary. 

How to Configure & Apply Geofencing?

To implement geofencing restrictions to your ArcLab modules, you will have to first configure the specific geofence locations on your ArcLab Builder account:

1. Go to the Places tab on your Project Dashboard.

2. Click New Group > Enter Group Name > Save Changes

3. Click New Location, then enter the address or postal code of the location into the search bar. You can toggle between Map/Satellite view on the map and use the scroll wheel on your mouse to zoom in & out of the location for a closer view. You can also drag and drop the pegman onto the map to explore street view. 

4. Enter Place Name, Address (optional), and adjust your Geofencing Radius (learners within the radius will be able to access your geofenced modules). Finally, select the Parent Group(s) that the location belongs to and then click Save Changes.

⚠️ Note: It is recommended to have a minimum geofence radius of 20 – 50 metres because location accuracy may vary depending on the availability of a reliable connection and/or how urbanised/remote the location is. 

5. You may add more locations, adjust their radiuses, and assign them to their respective group(s) accordingly. Alternatively, you may click on Upload Places > Download the Excel template to bulk upload your location details. 

6. Once you have all your locations ready, drop us an email at support@arclab.io with the names of the 1) modules/folders to be enforced with the geofencing restrictions, and the 2) specific locations/groups to be used.

7. You’re all set! Your geofenced modules can now only be accessed when your learners are within the pre-defined locations. The locations’ respective radius/parameters can be changed “live” at any point in time.

FAQ

Yes, different modules within folders can have different geofencing restrictions/locations. For example, you can have modules accessible only in location A and other modules accessible only in location B. You can also have modules that do not have any geofencing restrictions at all. 

On the learner’s dashboard, modules with geofencing restrictions will have a geofence label – indicating that they can only be accessible in certain, permissible locations. 

No unfortunately. Geofencing boundaries can only be applied across a horizontal plane. 

First, ensure that your learners’ have turned on the location service on their mobile devices. Also, ensure that the location service permission for the specific browser that they use to access their ArcLab modules is enabled. 

If the issue persist, try increasing the geofence radius of the location on your ArcLab Builder account. Location accuracy for geofencing may vary depending on the availability of a reliable connection and/or how urbanised/remote the location is. Increasing your geofencing radius helps to accommodate to the potential location inaccuracies caused by these environmental factors.

Learners accessing geofenced modules are also encouraged to connect to a WiFi network instead of their cellular network. Connecting to a WiFi network helps accelerate the acquisition of satellite (GPS) data so that an accurate location can be obtained faster. 

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Navigation & Question Settings

Module Navigation

When navigation is enabled, your learners will be able to move back and forward in your module using 1) Swipe Gesture, 2) On-Screen Back (<) and Forward (>) buttons, or 3) Back (←) and Forward ( →) buttons on their browser. When navigation is enabled for your module, learners can also double-check their answers near the end of the module before submitting them.

To enable navigation for your module: 

  1. Go to Module Settings (dropdown menu beside project/module title).
  2. Click Question Settings
  3. Toggle ON/OFF (default) to Enable Navigation.
  4. Click Save Changes after configuration for your setting to take effect.

⚠️ Note: For navigation enabled modules, answers explanations, retries & hints, and question time limit will not be revealed or activated. This is to prevent learners from obtaining an artificially perfect score.

Shuffle Questions

When shuffle questions is enabled, all response type screens will be presented in random order to your learners. Response type screens include 1) Multiple-Choice Question screen, 2) Multiple Select Question screen, 3) Open-Ended Question screen, 4) Word Unscramble screen, and 5) Likert Scale screen. To enable shuffle questions:

  1. Go to Module Settings (dropdown menu beside project/module title).
  2. Click Question Settings
  3. Toggle ON/OFF (default) to enable or disable Shuffle Questions feature.
  4. Click Save Changes after configuration for your setting to take effect.

Question Bank

Question Banks are like a repository that store and manage all your questions, organised by category (e.g. topic, difficulty level). When creating Multiple-Choice assessments or quizzes on your ArcLab modules, these questions can be automatically pulled out from your Question Bank to be displayed to your learners – saving you a great deal of time from having to construct them from scratch! To start using the Question Bank feature: 

1. Go to Module Settings (dropdown menu beside project/module title). Then, click Question Settings.

2. Click View Sample Excel Sheet or you may access it directly here.

3. Click File Download > Microsoft Excel (.xlsx).

4. Using the template provided, enter the relevant question information into the respective columns accordingly. Keep the headers unchanged & delete the unused columns once you’re done. 

⚠️ Tip: You can categorise or label your questions with multiple tags. These tags provide the specifications on which are the type of questions that you want to display from your Question Bank. 

5. On your Editor > Module Settings > Question Settings, click Upload to upload your completed Excel spreadsheet.

6. Check and ensure that your questions, correct answer options, and tags are correct. Then, click Save Changes.

7. Add a Multiple-Choice Question screen to your module. Then, under Screen Settings, toggle Yes for the option Pull from Question Bank. 

8. Click on the Question Bank Tag(s) to specify the type of question that you want to retrieve and display from your Question Bank. For example, if the Question Bank Tags “Maths” and “Easy” are selected, any questions in your Question Bank that have both tags present will be randomly selected to be displayed for your learners. You can also configure the Time Limit and Display Percentage options for your Multiple-Choice Question accordingly. 

9. Duplicate as many Multiple-Choice Question screens as you desire and then configure Question Bank Tags for each screen accordingly. 

FAQ

No. Question Bank Tags and Question Tags are two independent, different features on ArcLab. 

For images from online sources (e.g. Google Image), you can simply right-click on your desired image and select Copy image address

For images from your own computer, you can visit https://imgbb.com/ > upload your image > click on the image once upload is complete > right-click on the image and select Copy image address.

Ensure that you have uploaded your complete Question Bank template from your Editor Module Settings > Question Settings.

Under Screen Settings, ensure that the Question Bank Tags selected matches exactly the Question Bank Tags that you have for each question on your Question Bank template. Also ensure that there are sufficient questions on your Question Bank that have the selected Question Bank Tag(s).

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Automated Analytics Report

You can choose to generate automated analytics reports to your learners, yourself (Builder), and any other stakeholders via email. 

Analytics Report for Learners

Upon completion of their module, an automated analytics report containing the learner’s date & time of attempt, learning performance, and score can be instantly sent to the learner’s email address. Learners who achieved a NanoCred Badge/Trophy for their module will also receive a digital NanoCred certificate (pdf) in the email attachment. 

To enable automated analytics report for learners: 

  1. Go to Module Settings (dropdown menu beside project/module title).
  2. Click Manage Emails
  3. Check (default) or Uncheck Send an email to learner upon completion option. 
  4. Click Save Changes after configuration for your setting to take effect.

⚠️ Note: Automated Analytics Report for Learners is only applicable for private modules and if the learner is receiving their module/folder invitation via email

Analytics Report for Builder / Stakeholders

Automated analytics report (as a csv file attachment) can be sent to your registered email address and your stakeholders’ email address(es) upon every learner completion or at select intervals. 

To enable automated analytics report for builder/stakeholders:

  1. Go to Module Settings (dropdown menu beside project/module title).
  2. Click Manage Emails
  3. Check or Uncheck (default) Send the completion results to you each time a learner completes a module
  4. Check or Uncheck (default) Send a consolidated report, then select your preferred interval: Daily, Weekly, or Monthly. Consolidated reports are sent at 0800h Singapore Time (GMT+8h) every day / week (Monday) / month (1st day of the calendar month). 
  5. In the CC: field, enter the email address(es) you would like to share your analytics report with and click enter. Click on the red cross icon to remove any CC’ed email addresses that you’ve entered. 
  6. Click Save Changes after configuration for your setting to take effect.

FAQ

You will receive a single email with multiple csv reports (from the multiple modules) attached at your select interval. 

Yes. Both your learners or CC’ed recipients have an option to unsubscribe to your automated analytics report.

Yes. An email will be automatically sent to your registered email address informing you that the recipient has unsubscribed to your automated analytics report. 

Ensure the module(s) that they are attempting are set to Private and that the module invitation(s) are sent to them via their emails

Also advise your learners to check if the analytics report(s) have been sent to the junk/bulk folders of their email. 

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Privacy & Preview Settings

You can configure the privacy status & settings of your ArcLab modules and decide whether to restrict module access to only your private learning community (default option) or open it to the public. 

Private vs Public Modules

Private Modules

Modules set to Private can only be accessed by your authorised learners. Unauthorised learners will not be able to access your private modules; be it through the published URL Link, QR Code, or HTML iFrame. 

Public Modules

Modules set to Public can be accessed by anyone in the public. The published URL Link or QR Code can be shared with your learners or the public through various communication channels such as e-mails, chat messengers (e.g. WhatsApp, Telegram, Slack, Facebook Messenger), or social media platforms. Similarly, the HTML iframe code can be embedded within your webpages or existing HRMS/LMS for public access. 

⚠️ Note: Public modules cannot track the identity of learners attempting your module. You may add a Form screen  for the anonymous learners to enter their particulars.

Privacy Settings

To configure the privacy settings of your module, go to Module Settings (dropdown menu beside project/module title), then click Manage Learners:

1. Set Module Privacy StatusToggle Private/Public to set your project/module’s privacy status. All new project/module’s privacy status is set to Private by default.

2. Share Through Social MediaToggle Enabled/Disabled to enable others to share your module (from the share button at the End screen of your moduleon their social media platforms (e.g. Facebook, LinkedIn, Twitter). Option is disabled by default for all new project/modules. 

3. Share as Template. Toggle Enabled/Disabled to enable others to use (remix; from the share button at the End screen of your module) your module as a template on their own ArcLab Builder account. Option is disabled by default for all new project/modules. 

Remember to click Save Changes after configuration for your settings to take effect.

Link Preview Settings

Customise the link preview of your modules when they are shared through various communication channels (e.g. WhatsApp, Telegram, Facebook) and social media. 

To configure the preview settings of your module, go to Module Settings (dropdown menu beside project/module title), then click Preview Settings:

1. Title. Enter the title to be displayed in the link preview.

2. Image. Select the image to be displayed in the link preview; either an ArcLab logo or the first image that is used in your module.

3. Preview. Preview of how your module link will appear when shared over various communication channel & social media. 

FAQ

Besides sending your private modules directly to your authorised learners’ mobile device (via Email or SMS) in a form of a magic link (passwordless login), your authorised learners can also accessing your private modules through the published URL link or QR code. 

Your authorised learners will first be prompted to enter any one of the following personal details: 1) Email Address, 2) Mobile Number, or 3) Staff/Employee/Student ID. Our system will look up their records/learner details that you’ve uploaded onto your Learner Dashboard and then automatically send a magic link, either via Email or SMS, for them to access the module.

Yes, the privacy status of your published modules can be changed anytime from Private to Public (or vice versa). 

However, note that when your private modules are switched to public, the identity of your learners will no longer be tracked on your Learner Analytics. On the other hand, public modules that are switched to private will no longer be accessible by unauthorised learners/public. 

You may switch your module’s privacy status to Private or Unpublish your module.

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ArcLab SmartTranslate

What is ArcLab SmartTranslate?

ArcLab SmartTranslate enables you to automatically translate your module/content into any languages in a matter of seconds! With ArcLab SmartTranslate, language shall no longer be a barrier for you to create and deliver fuss-free & inclusive training to learners of various diversity and language needs. 

Adding Translations

1. Click on the translation icon at the top centre of your Editor, then click + Add Smart Translation.

2. Choose and select the language that you wish to translate your content into, then click Start Translating.

3. Once the auto-translation is complete, click Done. All content in your module is now translated into your desired language. These include your answer explanations, hints, and correct/wrong keywords for auto-grading enabled Open-Ended Question screens. There are no limits to the number of translations that you can add to your module so go ahead and add as many translations to your module as needed!

💡 Tip: For Smart Translated modules, minimise the use of pictures/infographics with in-picture captions & text since they will not be translated to the desired language(s).

Editing Translations

Check and make the minor refinements to the auto-translated language(s) where necessary: 

1. Click on the translation icon at the top centre of your Editor, then click Select Translated Version.

2. Select the translated version of your module to edit then click View Translated Version.

3. Make the necessary refinements/edits where necessary. You can change the language of the text you input by changing your computer’s keyboard’s language. 

4. You can switch to another translated version of your module by clicking on the translation icon > Translation: “Language”. Then, select the translated version of then click View Translated Version.

5. You can switch back to the source material (i.e. original version/language of your module) by clicking on the translation icon > Source Material: “Language”

6. Remember to Save and/or Publish your module when you’re done editing the translation(s).