Customer Experience Management enhanced by Design Thinking
Building a good customer experience does not happen by accident. It happens by design. Discover how you can foster a lifetime loyalty from your customers by bringing design thinking to your business & customer experience strategies.
Please contact Ms Alina Rusu at businessacademia.co | alina.rusu@businessacademia.co for your full training package
Emotional Competence: Pre Work
Emotional competence is the key to building a positive and happier workplace. Begin your journey to learning about how emotional competence can work for you and your organisation.
Please contact Ms Alina Rusu at businessacademia.co | alina.rusu@businessacademia.co for your full training package
Emotional Competence: Introduction
It is EQ, not IQ, that is essential in the modern workplace! Hear it first-hand from the renowned psychologist and leading scholar on emotional intelligence, Dr. Daniel Goleman, and discover the 5 key domains of EQ that determine professional success.
Please contact Ms Alina Rusu at businessacademia.co | alina.rusu@businessacademia.co for your full training package
Emotional Competence: Self-Awareness
Do you act on your emotions in a way you later regret? Do you listen to reply or to understand? Learn the art of self-awareness and find out how it can facilitate effective decision making and inter-communication.
Please contact Ms Alina Rusu at businessacademia.co | alina.rusu@businessacademia.co for your full training package
Emotional Competence: Self-Management
Successful management begins with you! Learn to take control of your own thoughts and emotions by equipping yourself with these self-management techniques.
Please contact Ms Alina Rusu at businessacademia.co | alina.rusu@businessacademia.co for your full training package
Emotional Competence: Managing Relationships
Maintaining good teamwork and positive working relationships is the cornerstone of organisational success. But just how skilled are you at doing so? Find out here and discover how the key to managing relationships with others begins with the ability to first manage your own emotions.
Please contact Ms Alina Rusu at businessacademia.co | alina.rusu@businessacademia.co for your full training package
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