“Many Paths to Success” — Walking the Talk



with advice & contributions from Huang Shao-Ning, Co-founder of AngelCentral & JobsCentral (any errors are James’)

A seasoned mid-career professional in her 40s recounted her recent experience applying to a few Public Sector roles in Singapore. To her surprise (and dismay), the hiring organisations requested her educational qualifications all the way back to her GCE O-Levels. Without this information, she could not submit her job application.

Juxtapose this anecdote against Singapore’s government’s exhortation to continually upskill and keep our knowledge current. The official message to employers and society (which we agree with):

Don’t view academic qualifications as the marker of success, embrace lifelong learning, be open to new career possibilities and opportunities that may come our way.

So the same government pushing citizens to move away from sole reliance on academic qualifications still asks for these very qualifications when recruiting for public sector positions. It is especially strange that academic grades are still required in the application process for a mid-career position.

Returning to my anecdote, that mid-career individual’s O-Level results have zero bearing on her career performance, where she has proved her mettle through her 20 years of work experience. So there should be no reason for the job portals in question to demand this information as a mandatory submission. Importantly, getting that applicant’s O-Level results will not help the recruiter in assessing the applicant’s suitability for the position.

There are 2 ways to view this:

  1. A trivial IT implementation issue, which can be fixed easily with a line of code to make the request for academic grades non-mandatory.
  2. Part of a bigger public sector mindset-change issue, and needs to be addressed at its roots.

If we take the second view, the Public Sector hiring stakeholders should work together to remedy it more holistically.

The Public Sector is a large ship that takes some time to change course. While political and public sector leaders make the big-picture pronouncements, it takes time for that change to filter downwards and operationalised. Realistically, hiring frameworks and systems need some more time to be adjusted.

Yet adjust it must, and we offer several suggestions for Public Sector employers (and employers in general) to consider, to speed up this change.


“Papers, please” | Photo by Bernard Tuck on Unsplash

"Papers, please": A genuine rethink from a recruitment perspective

What is the best way to assess the suitability of job applicants?

1. Never use grades as a non-negotiable filtering tool for prospective candidates.

One of us previously helped with a Public Sector project to review post-graduate scholarship applicants. There was a particular candidate whom we assessed to be a poor fit for the scholarship programme (among other drawbacks, he was unable to speak nor articulate his views clearly). Yet the Public Sector body requested to “upgrade” him to a pass, SIMPLY BECAUSE he had a Degree with First Class Honours.

There ARE valid reasons for academic qualifications to be provided for specific jobs, e.g. medicine, accounting, professional engineering, especially for entry-level or early-career positions. In such situations, paper qualifications are useful as a minimum standard to prove basic technical competency.

In other contexts, e.g. roles where more analytical skills or communication skills are required, academic qualifications or grades are hardly useful to assess candidates’ suitability.

2. Make a more considered effort to PROPERLY PROFILE job requirements.

Employers (both Public & Private Sector) can start by quantifying the hard skills required for the role but also design better filtering mechanisms to assess candidates on the soft skills needed to execute the role effectively, e.g. a well-designed questionnaire or work tests to suss out values/aptitudes that current top performers of the role possesses and hire following that pattern.

Work trials (which our firm uses) are also a good alternative way for Employers to assess candidates’ competency and softer skills, such as communication skills and teamwork. Work trials provide the same opportunity to the job applicant to assess the suitability of the Employer and their comfort in working with potential colleagues.


The above will take skill, effort, and courage(!) to translate into hiring frameworks. There will also need to be periodic reviews since skillset requirements change over time. One key challenge is how to quantify and effectively communicate the soft skills and “x-factor” required for a role into an advertised job description, and craft it into an interview/assessment framework.

So for a start, a lower-hanging fruit would be effectively quantifying the hard skills required for the role, and working with that as a baseline.

We are conscious that it will take more effort by Employers to operationalise these frameworks (we are Employers ourselves), but we believe the initial hard work will outweigh the time and re-hiring costs to the company of hiring the wrong person for the job, where costs include time wasted from staff turnover and the subsequent re-hiring needed.

In the long run, the hiring organisation wins as it will truly be hiring based on skills profile, resulting in better job hires and benefitting the organisation financially. This contrasts against the usual broad-brush academic qualifications and grades filter of job applicants, which gives the Employer little insight into competency.

Importantly, a move away from a blanket focus on paper qualifications puts the brakes on our country’s systematic discrimination against late-bloomers who may not do so well in the early years of their academic journey. It will also stop the relentless paper chase for academic qualifications’ sake.

There are many stories in the industry (which both of us face as Employers) of polytechnic graduates “obsessed” to get a degree after one to two years of working and saving up. This phenomenon may serve to translate to a vicious cycle of more re-hiring and re-training costs for Employers. Such an obsession to get a Government-recognised degree at times could also sometimes totally blinker polytechnic graduates in career planning, inadvertently leading to poor financial outcomes.

We recall the example of an ex-staff (fresh polytechnic graduate), who after one year of working with the firm, was accepted into a local university to read Electronic Engineering. This individual was working with us as a designer, and was in fact a very good one! However, for the sake of the “paper with the logo of a local university”, he suppressed his own professional and career interests and took on a student loan to do the engineering degree which was not in line with his interest at all. He gave up after one year and enrolled himself in a private university to study a creative discipline that was closer to his real interests. This individual wasted time and money, all for the (misguided) pursuit of a University Degree for its own sake.

The sad truth is that it was perfectly rational for the above-mentioned polytechnic graduate to “aspire” towards a University Degree.

For an employee-track career (unlike in entrepreneurship), university graduates have consistently advanced faster and higher than polytechnic graduates, and their salaries have grown more quickly. So these point toward getting “that University Degree”, because every Employer looks out for it, and rewards those who possess them.

The media sometimes profiles non-graduates that have done well in their careers, e.g. the recent story of non-graduate school principals. Sadly, these stories only serve as the exceptions that prove the rule.

There are not yet any CONSISTENT examples of non-graduates rising to leadership roles in the Public Sector or professional corporate sphere (unlike in the business world where there is consistently a higher percentage of high-performing non-graduate entrepreneurs).

We look forward to the day where non-graduates in leadership roles are no longer newsworthy.


Lifelong Learning; Verified Credentials | Photo by Wadi Lissa on Unsplash

Lifelong Learning

The other side of the coin is improving the skills base of job-seekers. To that end, our SkillsFuture Singapore and Workforce Singapore public agencies have rolled out a plethora of schemes that promote the continued improvement of individuals skills to remain employable.

Flagship programme SkillsFuture was launched as a national lifelong learning movement to provide Singaporeans with the (quote) “opportunity to develop ourselves to the fullest, achieving skills competency and mastery”. The programme is intended to tangentially complement our traditionally rigorous (and perhaps ruthlessly efficient) academic education framework.

As of Feb 2018, ~300,000 individuals have utilised their SkillsFuture Credits for upskilling courses. So from a numbers perspective, there IS take-up, especially in Infocomm technology (according to the Agency), which represents the jobs of the future, and which our economy lacks in our talent base.

From a scan of new programmes being offered by our tertiary and vocational learning institutions, the direction appears to be right. But only time will tell.

For now, the jury is still out on the effectiveness of SkillsFuture, as this will need more years of data. We will need to track end outcomes, i.e. are employers now able to find the right fit of talent, and insufficient numbers, to meet workplace needs, even as the advent of new technologies create new “industries” like e/m-commerce and fintech. These have required new skills and created demand for certain jobs, even as they in parallel create labor efficiencies and reduce demand for other jobs, often structurally.

I believe that more thoughtfully-curated learning paths are required to train deeply-competent professionals in all disciplines. These will presumably need to be effected in collaboration with our tertiary institutions, which should be like the US or Israeli institutions that do not preclude non-alumni from participating.

We caution that SkillsFuture must not become a marketplace of entry-level courses, or we risk never being able to produce an adequately high-value and highly-trained workforce.

Nano-Credentials: Adding a Skills-based alternative / complement

As outlined, there are strong calls for a Skills-based framework to complement or serve as an alternative to academic qualifications. We believe this can be framed into a coherent accreditation framework, which we coin “Nano-credentials

On this front, Singapore has its Workforce Skills Qualification (WSQ) which recognises the skills and competencies of participants in approved training programmes.

There are also competing disparate verticals. For example, individual industries and associations may also provide their own form of accreditation. Tracking and recognition of such training and competency are less straightforward. Learners may also have to justify the courses undertaken to current or would-be employers.

Since no one is presumably “ashamed” of our qualifications, I question if is there a better way to track and populate ALL our qualifications, achievements, skills into a “central database” for individuals to “allow access” to selected parties, e.g. totally public, or only to companies one applies to for jobs, etc.

In terms of tracking qualifications — should we also move away from just tracking only formal degrees and certifications, and are we able to create a centralised (or de-centralised(?)) Nano Credential framework that consolidates and maps skills that individuals have learned from bite-sized courses which are contextual and on-demand?

I believe the answer is yes, especially as technology continues to improve. There are providers with technology that can help to coalesce and VERIFY all training and certifications centrally (or “de-centrally” — blockchain perhaps(?)).

The more able frameworks can also provide ways for individuals to assess current skills competencies and suggest upskilling pathways towards the desired goal, e.g. Head Chef at a leading hotel in 5–7 years. and work backward from the desired end outcome and provide recommendations to the individual.


Our belief is that the traditional ways of hiring are outdated. We particularly frown on the antiquated practice of would-be employers demanding educational qualifications and grades, especially for mid-career positions.

I believe there are better ways for individuals to manage and provide their skills and qualifications to parties of THEIR choosing, through a consolidated skills assessment and accreditation framework.

The key goal that employers should aim for, and put our money and hiring decisions behind, is to hire based on skills rather than qualifications or grades. These need to be built into recruitment systems and job portals, and the philosophy OPERATIONALISED at the hiring manager level.

The Public Sector is a major employer in Singapore. Walking the talk sends a strong message to other employers and the job-seeking public that it is serious about “alternative pathways to success”.

I have faith that it can, and we’re ready to play our part.

Visit ArcLab to find out more about how we’re helping with Lifelong Learning and Skills-based hiring.

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